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Customer Service Essays

Digitization, Customer Service, and B2B

Introduction The contemporary world has shifted to technology development as a necessity for achieving competitive advantage. For example, Fintech technologies have changed the banking sector by empowering customers, reducing operational costs, and enhancing efficiency. Digitization is how business organizations use digital technologies to create new interaction and service delivery avenues. Thus, digitization plays a major ... Read More
Pages: 7       Words: 1731

Customer Service Training Proposal (CSTP)

Executive Summary The customer service training proposal (CSTP) is designed for use by customer service representatives who are looking to develop the skills necessary to communicate with customers in a way that inspires customer loyalty and repeat business. The CSTP will be divided into three parts: a section on identifying and communicating with diverse customers, ... Read More
Pages: 5       Words: 1104
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Costco and the Power of High-Quality Relationships

Is Costco continuing to do well? Customers who acquire membership at Costco’s wholesale retailer are eligible for discounts on various items. The shop is designed to resemble a warehouse. In 1976, still known as Price Club, Costco started in San Diego in a building converted into an aviation hangar. When they established their first warehouse ... Read More
Pages: 5       Words: 1106

Cost-Benefit Analysis

Summary The analysis in the cost-benefit context will always weigh the sum of all costs and the sum of all the benefits to see which is higher and whether the project is worth pursuing (Plowman, 2014), (Gollier and C., 2020). We look at the benefits and the costs in terms of monetary value. In this ... Read More
Pages: 10       Words: 2742

Descriptive Research: Coping With Challenging Customers in the Fire Service

Introduction In the fire service, it is not uncommon to come across challenging customers. This can be anything from people who are uncooperative during an emergency to those who make baseless complaints against the department. While it is essential to provide good customer service, there are times when firefighters need to take a step back ... Read More
Pages: 3       Words: 810

Essay on Customer Experience

The term “servicescape” refers to the geographical setting where services are exchanged. Before the consumer sets foot inside the establishment or engages in conversation with a staff member, it affects how they think about the location (Taylor, 2020). When it comes to achieving business success, the servicescape of a company is a crucial factor to ... Read More
Pages: 8       Words: 1983

Experience in Costa Coffee Shop

Costa Coffee is one of the major multinational coffeehouse companies in the UK (Maamoun, 2020). It comes second largest after Starbuck globally but biggest in the UK. As a fan of coffee, this has prompted me to choose Costa Coffee as an interesting place to visit and observe. I had an opportunity to walk into ... Read More
Pages: 5       Words: 1231

Essay on Customer Service

Building rapport with customers Rapport is one of the vital customer service skills. It assists the customers to feel great about one’s service. They are easier and more relaxed to serve since they feel comfortable. Cordial interaction assists one in sustaining a positive mindset all day. It can be achieved through Learning to pronounce a ... Read More
Pages: 4       Words: 972

Understanding Service Delivery at Starbucks

Introduction Service delivery in the hospitality industry is a great issue of interest and a challenge that continues to face service providers. The hospitality industry continues to receive attention due to becoming highly competitive. Service delivery is one of the difficult tasks hospitality faces due to its unique features such as variability, intangibility, inseparability, and ... Read More
Pages: 15       Words: 3864

The Three-Hour Brunch

After the six friends sat in the suburban restaurant to have a Sunday brunch, the hostess was prompt in providing them with menus. They decided on what they are going to have and closed their menus. Matt Robinson and his friends sat having a casual talk thinking that the waitress will be serving them shortly. ... Read More
Pages: 9       Words: 2249

Quality Management at Travelodge Restaurant

Executive Summary In the hospitality industry, good quality management is a crucial issue because it impacts a company’s success. The most valuable commodity in the hotel industry is money and services, thus businesses must guarantee that their offerings meet the expectations of their customers. Customers have expressed their dissatisfaction with Travelodge Restaurant, as indicated by ... Read More
Pages: 7       Words: 1764

Evaluation of Services That I Consumed Last Week

Public transport service The public transport service did not meet my expectation since the bus was being Overspeed. Though the bus was very comfortable they failed since they did risk our lives as during the high speed the driver had less control and in case of an accident we could have perished. The service failed ... Read More
Pages: 4       Words: 950

New Employee Customer Service Training

Introduction Customer value is vital for the success of any business organization irrespective of size. Many organizations fail to recognize the financial consequences of dissatisfied customers, which cost businesses millions of dollars in profits. Business entities must invest in customer retention and satisfaction to improve performance. The understanding of how companies generate, share, interconnect and ... Read More
Pages: 11       Words: 2798
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