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Customer Service Essays

Experience in Costa Coffee Shop

Costa Coffee is one of the major multinational coffeehouse companies in the UK (Maamoun, 2020). It comes second largest after Starbuck globally but biggest in the UK. As a fan of coffee, this has prompted me to choose Costa Coffee as an interesting place to visit and observe. I had an opportunity to walk into ... Read More
Pages: 5       Words: 1231

Essay on Customer Service

Building rapport with customers Rapport is one of the vital customer service skills. It assists the customers to feel great about one’s service. They are easier and more relaxed to serve since they feel comfortable. Cordial interaction assists one in sustaining a positive mindset all day. It can be achieved through Learning to pronounce a ... Read More
Pages: 4       Words: 972
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Understanding Service Delivery at Starbucks

Introduction Service delivery in the hospitality industry is a great issue of interest and a challenge that continues to face service providers. The hospitality industry continues to receive attention due to becoming highly competitive. Service delivery is one of the difficult tasks hospitality faces due to its unique features such as variability, intangibility, inseparability, and ... Read More
Pages: 15       Words: 3864

The Three-Hour Brunch

After the six friends sat in the suburban restaurant to have a Sunday brunch, the hostess was prompt in providing them with menus. They decided on what they are going to have and closed their menus. Matt Robinson and his friends sat having a casual talk thinking that the waitress will be serving them shortly. ... Read More
Pages: 9       Words: 2249

Quality Management at Travelodge Restaurant

Executive Summary In the hospitality industry, good quality management is a crucial issue because it impacts a company’s success. The most valuable commodity in the hotel industry is money and services, thus businesses must guarantee that their offerings meet the expectations of their customers. Customers have expressed their dissatisfaction with Travelodge Restaurant, as indicated by ... Read More
Pages: 7       Words: 1764

Evaluation of Services That I Consumed Last Week

Public transport service The public transport service did not meet my expectation since the bus was being Overspeed. Though the bus was very comfortable they failed since they did risk our lives as during the high speed the driver had less control and in case of an accident we could have perished. The service failed ... Read More
Pages: 4       Words: 950

New Employee Customer Service Training

Introduction Customer value is vital for the success of any business organization irrespective of size. Many organizations fail to recognize the financial consequences of dissatisfied customers, which cost businesses millions of dollars in profits. Business entities must invest in customer retention and satisfaction to improve performance. The understanding of how companies generate, share, interconnect and ... Read More
Pages: 11       Words: 2798
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