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Customer Service Essays

Quality Management at Travelodge Restaurant

Executive Summary In the hospitality industry, good quality management is a crucial issue because it impacts a company’s success. The most valuable commodity in the hotel industry is money and services, thus businesses must guarantee that their offerings meet the expectations of their customers. Customers have expressed their dissatisfaction with Travelodge Restaurant, as indicated by ... Read More
Pages: 7       Words: 1764

Evaluation of Services That I Consumed Last Week

Public transport service The public transport service did not meet my expectation since the bus was being Overspeed. Though the bus was very comfortable they failed since they did risk our lives as during the high speed the driver had less control and in case of an accident we could have perished. The service failed ... Read More
Pages: 4       Words: 950
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New Employee Customer Service Training

Introduction Customer value is vital for the success of any business organization irrespective of size. Many organizations fail to recognize the financial consequences of dissatisfied customers, which cost businesses millions of dollars in profits. Business entities must invest in customer retention and satisfaction to improve performance. The understanding of how companies generate, share, interconnect and ... Read More
Pages: 11       Words: 2798
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