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The Relationship Between Communications and Job Satisfaction

Job satisfaction, also known as employee satisfaction, can be described as the state where people are not only contented and happy about their current job but are also looking forward to a long-term engagement with the organization they are working for (Ali & Anrwa, 2021). There are only a few people who enjoy changing their work every single day. However, when the working conditions become unfavorable and monotony kicks in, it is only safe if people start looking for better opportunities. Employees are among the essential assets in an organization, so employee satisfaction is paramount if an organization wants to thrive and compete favorably in the market. Down et al. (2020) believe that communication is critical in an organization as it allows employers to express their goals, ideas, policies, and objectives to the employees. It also allows employees to ask for verification where they need help understanding. Studies and research over time have shown that efficient communication is the wheel for the survival of many organizations in the industry. As for a company to function correctly, workers need to internalize effective communication among themselves and communicate with the public (Cornelissen, 2020). There is a positive relationship between effective communication and maximum job satisfaction, so managers should rely deeply on effective in-house communication. This paper discusses some studies conducted over time to understand the relationship between job satisfaction and effective communication.

During the proceedings of the 15th International Symposium on Management (INSYMA 2018), research was to determine the relationship between communication, employee performance, employee participation, and job satisfaction. The research was conducted in 10 city municipalities in Chonburi, Thailand. Four hundred and eighty-nine state officials were involved in the research. After analysis of the primary data collected, the results show that proper internal communication positively affects job satisfaction and employee participation. Kulachai et al. (2018) state that an organization’s managers should strive to develop an internal communication system that meets the need of all the members of the organization and the organization’s needs. The research concludes that job satisfaction is a significant factor that affects the performance of employees and is enhanced by internal communication. To improve job satisfaction and employee performance, organization managers should work on designing a communication system that meets organizational needs.

To understand the relationship between job satisfaction and effective communication, another research was conducted on Oti Regional Coordinating Council located in Ghana. The research one hundred respondents were involved in the study. Descriptive and inferential statistical tools were used to analyze the data collected, and the findings from the study are; that the standard media of communication used in the organization include; face-to-face communication, departmental meetings, e-mails, memos, in-house training, notices, and lastly briefing sessions. According to Amadu & Anyarayor (2022), the is a very close relationship between communication and employee motivation which further promotes employee satisfaction. Organizations that have the goal of maintaining a satisfied workforce needs to work on developing a communication style that is employee supportive and employee participative. The study recommends that if employees want to have a satisfied workforce, they should work on developing an effective communication system which can be done by employing experts to help in organizational communication.

Another study that can be used to explain the relationship between employee satisfaction and communication is the research that was conducted on research assistants at the Selcuk University. One hundred and sixty-four respondents filled the questionaries and qualitative and quantitative analysis was used to analyze the data collected. The main aim of the research was to understand the highest and lowest experienced levels of job satisfaction factors and communication satisfaction factors which according to the research are the key subjects that determine the relationship between job satisfaction and communication (Gulner, 2017). The results from the research reveal that employees from the organization had an average job satisfaction which matches to the average communication satisfaction that was revealed from the results. The study shows that employee communication satisfaction is highest when they are involved in horizontal communication. The job satisfying factors according to the research are co-worker and the nature of work while the dissatisfying factors are low pay and fringe benefits. The research recommends that to improve job satisfaction, there needs to exist open and free communication amongst the employees and the managers.

The research conducted on four hundred different generational managers in India can also be used to explain the relationship between job satisfaction and communication. The authors of this paper’s main aim were to research how different generations of managers were affected by organizations communication and how this in return affected their job satisfaction. The data collected from the three hundred and thirty-four responses was analyzed quantitatively. The findings of the study are that organizational communication was closely related to job satisfaction; however the differences in generational category affected the relationship between the two factors. The results showed that the Gen z generation was the group that was least satisfied at work and they commonly used avoidance during day-to-day communication in the office. According to Mehra & Nickerson, (2019), job satisfaction amongst employees can be enhanced by developing a positive communication environment that works for members of different generations. Basically, because the definition of a positive communication environment differs from one generation to another.

Dayananda & Supartha, (2022) conducted research on fifty employees and the main aim of the study was to research the effects of employee satisfaction and communication on employee performance. Data for the research was collected using questionnaire and path analysis was the data analysis technique that was employed. The results show that employee performance is directly and positively affected by both organizational communication and job satisfaction. The study shows that open communication in an organization between managers and employees makes employees feel included and as part of the team as they know what is going in the company. This in turn improves their job satisfaction and hence positively affecting their employee performance. The study also showed that employees prefer horizontal communication compared to vertical communication. When managers involve employees in making important decisions in the organization, employees tend to feel valued and responsible for ensuring the goals of the organization are met because they participated in their making. This clearly shows that job satisfaction by employees clearly mediates the effects of effective organizational communication on employee performance.


Ali, B. J., & Anwar, G. (2021). An empirical study of employees’ motivation and its influence job satisfaction. Ali, BJ, & Anwar, G.(2021). An Empirical Study of Employees’ Motivation and its Influence on Job Satisfaction. International Journal of Engineering, Business and Management5(2), 21-30.

Amadu, M. F., & Anyarayor, B. K. (2022). Understanding the Influence of Communication on Employee Work Satisfaction: Perspectives from Decentralised Government Institutions in the Oti Region, Ghana. Education Research International2022.

Cornelissen, J. P. (2020). Corporate communication: A guide to theory and practice. Corporate Communication, 1-336.

Downs, C. W., DeWine, S., & Greenbaum, H. H. (2020). Measures of organizational communication. In Communication research measures (pp. 57-78). Routledge.

Dyananta, I. G. G. N. B., & Supartha, W. G. (2022). Role of Job Satisfaction in Mediation of Organizational Communication on Hotel Employee Performance. European Journal of Business and Management Research7(3), 147-150.

Gülnar, B. (2017, May). The relationship between communication satisfaction and job satisfaction: A survey among Selcuk University research assistants. In The Fifth Symposium Between Turkish and American Scholars Conducted at Indiana University, Indiana, USA.

Kulachai, W., Narkwatchara, P., Siripool, P., & Vilailert, K. (2018, March). Internal communication, employee participation, job satisfaction, and employee performance. In 15th International Symposium on Management (INSYMA 2018) (pp. 124-128). Atlantis Press.

Mehra, P., & Nickerson, C. (2019). Organizational communication and job satisfaction: what role do generational differences play? International Journal of Organizational Analysis.


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