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Service Expectations Essays

Effective Ways To Deal With Angry Customers

Minor irritations that may have caused minor displeasure in the past now often lead to aggressive responses. Irrespective of the trigger, individuals often express rage by the display of unsafe, disrespectful feelings or by losing control. Client service professionals in the airline, hotel, and healthcare industries are rapidly seeing an increase in client anger and ... Read More
Pages: 3       Words: 675
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