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Hotel Industry Essays

The Role of Service Quality in Customer Satisfaction in the Hotel Industry

Introduction Problem Statement Service quality can be defined as the discrepancy between a customer’s perception and expectation of service (Namin, 2017). In order to gain a competitive advantage, businesses continually seek innovative ways to provide high-quality services and differentiate themselves. With increasing global competition in the hotel industry, businesses aim to expand their markets and ... Read More
Pages: 5       Words: 1344

Operations Management for Managers

Introduction Quality has always proven to be a mandatory requirement for any product and service provision. Any organization that does not comply and emphasize much more quality delivery of its products or services is on the verge of failing. Therefore, organizations need to develop a clear framework that is much more in support of quality ... Read More
Pages: 6       Words: 1592
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Response to a Case Study Learning Activity: Hotel Extraordinaire

Hotel Extraordinaire has employed a robust and aggressive marketing strategy across its operations ranging from products to consumer needs. The Company’s strategy is to employ information technology to cut across all its operations. It has sought the extensive capabilities of Information technology (IT) and embedded it in its daily operations and also running of the ... Read More
Pages: 3       Words: 694

Real-Life Relationship and Nonverbal Communication

Abstract The hotel industry majorly focuses on the appearance of employees who are interacting with clients. I worked in a hotel that had uniforms for employees for identity purposes. The physical appearance of workers was perceived to affect the perception of the customer, company image, and professionalism of the company. A physical appearance is a ... Read More
Pages: 4       Words: 1097

Individual Report: A Case of Graduate Hotels

Executive Summary The report captures crucial information regarding the Graduate Hotels as a new development in the hotel industry that considers students in college cities in America. Since its inception in 2014, the company has done well to acquire properties near prominent universities in college cities. The report begins by providing an overview of the ... Read More
Pages: 12       Words: 3298

Individual Learning Journal

1.0 My Future Career Career goals are important as they can act as a guide on what should be done for one to achieve their dreams in the cooperate world. I have always wanted to become a director of marketing in a big company so that I can help the organization achieve greater heights (McKean ... Read More
Pages: 10       Words: 2487
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