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Customer Relationship Management Essays

A Survey on Software as a Service

Introduction In this study, we look at the implications of Software as a Service (SaaS) and how it might help businesses utilize the benefits of cloud computing. Enterprises increasingly invest in SaaS and incorporate this cloud computing service delivery model into their IT services. SaaS-based applications are a subset of cloud computing that prioritizes the ... Read More
Pages: 5       Words: 1278

Personalized Customer Care

Introduction An overview of the many businesses today reveals the nature of their personalized content to their customers, offering them a competitive advantage in marketing. Personalized customer services through mass media platforms and adverts focus on technological aspects in capturing the specific audience for specific people who might be potential customers in the future. For ... Read More
Pages: 6       Words: 1612
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AZZA’s CRM Strategies

Introduction/Profile of the Organization. Azza gift stores have been operating successfully in BiH, the company’s headquarters, and in different locations worldwide. They can meet all their customers’ needs thanks to their wide range of products for every occasion. By adjusting their products and services to meet local legislative requirements and client preferences, they modify their ... Read More
Pages: 9       Words: 2392

Salesforce As Competitor for Zoho

Introduction This paper aims to thoroughly examine Salesforce, a leading cloud-based customer relationship management (CRM) software supplier, and its competitive environment. This analysis will explore Salesforce’s business model, external environment, internal resources, capabilities, strategies, and performance and recommend future orientations. The report’s introduction includes a brief history and overview of Salesforce’s products and business approach. ... Read More
Pages: 17       Words: 4478

Technology in Daily Lives

Introduction Business technology uses data, engineering, and science for organizational and financial objectives in the business world. The concept of change and how it might impact business and society is the fundamental component of technology. Globally, technology has affected the dynamics of business operations. Many companies have significantly benefited from the development of systems made ... Read More
Pages: 9       Words: 2322

Marketing in Hospitality Industry

The hospitality industry is one of the most competitive businesses that require effective competitive strategy and follow-ups into the latest trends to ensure that the business is not left out. A hospitality business focuses on providing food, beverages, hotel services like rooms for rent, and tourism (Peterdy, 2022). The business can focus on providing new ... Read More
Pages: 6       Words: 1570

Customer Relations Management

Introduction In this research paper, Walmart International has been the company of choice due to its many available stores in the United States of America. Therefore, the main context of this paper involves describing how Walmart treats its customers, any consumer complaints to the retail store and interventions that has been put in place by ... Read More
Pages: 8       Words: 2191

Innovation Fuel Podcast Assignment

Introduction The moment which Kimberly Kaplan expected to rouse her to make a video-first dating application was the TikTok video. The name of her undertaking is Snack. Snack acquired notoriety given its configuration. Kaplan was effective as far as her experience is concerned and which was the explanation Kaplan had the option to fabricate a ... Read More
Pages: 8       Words: 1976

Individual Case Reflection: Startech CRM System

Introduction Customer relationship management is a critical key player in modern business management. This strategy aims at analyzing the relationship of the organization and its customers bearing in mind that customers form the basis of any successful organization. Building a successful customer relationship management plan in any organization can be a complicated process bearing in ... Read More
Pages: 8       Words: 2145
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