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Business Case Study: JBH

The report provides greater details on the operational performance best practices employed in several sectors. In a company organization, operations management is crucial since it aids in the efficient administration, control, and supervision of products, services, and employees. The article provides further details on how to run our enterprises and describes how JBH may utilize operations management to improve performance in his enterprise. The article provides operational metrics that one may use to gauge success and makes suggestions for improvements to corporate operations. The phrase operations management rules, which encompasses the planning, implementation, and supervision of the production of goods or services, is also discussed in the study.

The Industry Best Practices Used in Operational Performance

In order to achieve operational efficiencies, it is vital to identify and organize best practices in accordance with organizational context. The best practices on which a business may concentrate to operate successfully include customer focus, management, people interaction, process approach, evidence-based decision making, and relationship building. The goal of operations management is to transform resources into high-quality goods and services. It entails managing the company’s production procedures to achieve the best level of effectiveness (Taouab & Issor 2019). It provides optimal productivity while assisting organizations in increasing earnings while decreasing expenditures. The quality management standards and systems, inventory control, delivery and procurement, purchasing and ordering rules, and information management are some of the best practices employed in operational performance in a particular sector.

A leader must inspire workers to seek out information about the context of the business in order to begin operational excellence. A charming leadership approach encourages excellence in the growth and conduct of each employee in every area. Stakeholder alignment with the strategic goal of operational excellence is ensured via process management. Numerous managers and supervisors have investigated and updated the creation and maintenance of procedures between operations and customers (Dalenogare et al., 2018). The management’s role in defining strategies is highlighted by a process that creates quality goals with choices to meet the objectives. In order to improve plans, leaders must recognize operational excellence and reinforce activity priority with actions and resources.

How JBH Could Use Operations Management to Streamline Its Performance

In order to produce products and services, it is necessary to manage a variety of resources, including people, tools, technology, and information. Operations management aids in effective inventory management by anticipating potential long-term issues. Operations management actions can improve the efficiency of inventory flow inside a business. To maintain the smooth operation of the company, JBH might utilize his managerial authority to control all personnel and ensure that all laws and regulations are obeyed. Operation and implementation of operations play a crucial role in how material resources are used to produce goods or provide services, ensuring there is sufficient inventory to satisfy client demand (Tortorella et al., 2019). A clearly defined operations strategy increases the likelihood that orders will be processed and sent on schedule, delighting consumers and boosting your business’s success. To guarantee that quality work is completed at the appropriate time, JBH might also examine internal circumstances and think about whether he has the right personnel in the proper jobs. JBH may also make sure that his electronics are made of appropriate quality components to guarantee that clients are satisfied with his products. JBH might also make sure that all the necessary resources are available to prevent client loss. This may aid in customer management by making sure all products are available and motivating them by providing them with high-quality goods.

The Operational Measurements That JBH Can use to Measure Performance

The compass that directs management in the direction that will yield significant outcomes at the process level and results that will directly relate to the company’s goals is effective performance measurement. Accounts receivable turnover, which serves to determine how successfully a firm is able to collect on its receivables, is one of the operational measures that JBH might use to measure performance. Operating cash flow provides information to the corporation about the amount of cash flow produced by ongoing business activities. Net profit margin is a measure of a company’s profitability that is calculated by deducting all expenditures from revenue. This is perhaps one of the most crucial measures for operations managers to consider when assessing the financial health of a firm (Taouab & Issor 2019). Companies utilize demand forecasting to determine how much raw material will be required to fulfill future consumer demand. The operational metrics of profit or losses gained and stock are additional ones that JBH may use to assess success. This may enable him to assess and understand how his company is doing. There is potential to utilize a larger range of metrics in addition to resource and income measurements to determine what the organization is accomplishing, how well it is carrying out its predetermined goals and objectives, and how effectively it is running. These could include, but are not limited to: financial performance, product and service delivery, customer service quality, customer satisfaction, performance of key processes, health and safety, adherence to legal and regulatory frameworks, and training and development of the organization’s workforce.

The Best Practices for Operations Management and Organizational Performance to Support JBH Electronics’ Success

A company’s internal best practice standards can result in more consistent work output, more efficiency, and higher employee satisfaction when they are established and communicated. When JBH employs effective channels of communication with his staff, the company would not face many issues, which will enhance production. When JBH recognizes places where best practices should be implemented, his electronic system will succeed since business-related issues will have been averted. The primary best practices that JBH may employ to guarantee the success of his electronic firm were quality assurance standards and procedures, stock control, purchasing and ordering procedures, and information management. One may undertake the required modifications to ensure that the changes do not unnecessarily disrupt company while keeping employees, suppliers, and customers informed of what is being done (Dalenogare et al., 2018). Key performance indicators are a useful tool for keeping an eye on JBH’s operations. Using key performance indicators, he can monitor how well his business objectives are being met across a variety of activities and spot problem areas. An organizational structure’s primary concern is the customer, whose requirements and expectations must be met by all activities and procedures. JBH needs to put a lot of effort into customer certification to make sure he achieves his aims and objectives. When the market starts to change its focus, keeping an eye on consumer happiness and figuring out what needs to be done might be helpful. Customers may develop tighter ties with businesses by looking into and assessing consumer perceptions and culture to build more enduring partnerships.

In conclusion, when leaders adhere to quality practices, the best practices for quality management will happen successfully. Results are attained through encouraging knowledge, hiring, and training through suitable and simple procedures. The most important thing is to keep the demands and expectations of the consumers in mind while encouraging staff to strive for greatness. Getting information and data as soon as you can aids in weeding out the finest concepts and creating frameworks that welcome adjustments and comments. Strategies are strengthened by creating knowledge and execution frameworks, which also provide leaders the ability to promote and recognize excellent practices. T hese procedures must be subjected to ongoing critiques, evaluations, and modifications in order to preserve excellence after it has been attained.


Dalenogare, L. S., Benitez, G. B., Ayala, N. F., & Frank, A. G. (2018). The expected contribution of Industry 4.0 technologies for industrial performance. International Journal of production economics204, 383-394.

Taouab, O., & Issor, Z. (2019). Firm performance: Definition and measurement models. European Scientific Journal15(1), 93-106.

Tortorella, G. L., Giglio, R., & Van Dun, D. H. (2019). Industry 4.0 adoption as a moderator of the impact of lean production practices on operational performance improvement. International journal of operations & production management.


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