From Help Desks to Chatbots: Enhancing Customer Service in the E-Commerce Industry Through AI Advancements
Introduction Rapid artificial intelligence (AI) improvements have transformed various industries, and the e-commerce sector is no irregularity. This literature review investigates customer service transformation in the e-commerce industry, explicitly directing the transition from usual help desks to AI-based chatbots. Adopting AI chatbots in e-commerce has raised main questions about their impact on customer ideas, user ... Read More
Pages: 8 Words: 1959