The Environment of Supply Chain Risk Management During the Past Decade
Introduction This paper delves into the supply chain risk management (SCRM) environment during the past decade, as presented in chapter two. We will look at themes behind Social Customer Relationship Management (SCRM), specifically focusing on the themes of customer-centricity, social media monitoring, and integrating social media into customer service. Social media monitoring is discussed as ... Read More
Pages: 3 Words: 709