Overview
The proposed consulting company is Michael Consulting Agency. A potential client called Desiree needs services to address the issue in his company where managers do not recognize employees’ opinions. Desiree works for BC. Children’s Hospital as an Executive Assistant of People and Culture. The process of finding a solution for this issue will need to apply PESTEL and SWOT models which will aid in scanning the environment for this company.
PESTEL
Political– Government policies related to funding healthcare processes and research can hugely influence this hospital’s operation. As a result, the company will be needed to consistently track the politically related policies.
Economic-The company has $14 million as net lottery revenues and $66.45 million as gross fundraising revenue which sustains the company economically. The company also gets donor support.
Social impact– BC Children’s Hospital offers improved healthcare services and comprehensive pain care. This customer-centered care has positively impacted patients’ experience because their well-being has been consistently improving. This has led to improved social values and expectations among patients.
Technological impact– the technological aspect of the external environment has hugely influenced this organization. This organization has adopted advanced surgical technology which has consistently improved surgical procedures, especially in treating epilepsy. There is also “Learn Diabetes” tool which has helped educate diabetic patients about self-care techniques.
Environmental impact- this company is committed to being responsible for maintaining a safe environment while ensuring sustainability by meeting the ever-evolving needs of children.
Legal impact– the company adhered to legal requirements related to receiving funds and gifts from donors since it is a sensitive aspect associated with free material gains.
SWOT analysis
Strengths – this organization focuses on employees’ events to boost their engagement. Additionally, employees only report three days a week and work remotely during the rest of the week.
Weaknesses- employees feel bored due to poor engagement and working alone remotely. There is an issue of micro-management, where the manager checks employees’ progress constantly. Lastly, employees experience the challenge of poor coordination especially when working on large-scale projects.
Opportunities– this company has invested hugely in consulting from other well-established companies, which can enable employees to learn new skills. Furthermore, there is an opportunity to train and develop employees’ skills remotely through virtual tools to boost their expertise levels (BC Children’s Hospital Foundation, 2023).
Threats- one of the major barriers is reduced employee morale because they spend most of their time alone an aspect which has reduced their productivity and teamwork. Additionally, employees may find it difficult to hit their target because they lack the aspect of physical engagement with other colleagues.
Fishbone analysis
Fishbone analysis is a cause and effect that can be used to determine the root cause of BC Children’s Hospital issue (ASQ, 2023). In this Hospital, the workforce in charge has contributed to developing the issue of failing to recognize employees’ ideas since they do not provide adequate training, and lack enthusiasm and knowledge to train and manage a remote workforce. Additionally, the methods for running this organization have loopholes including the non-inclusion of employees in the decision-making process, unstandardized onboarding, and lack of expertise in employee engagement programs. Additionally, employees operate in a remote-unfriendly working environment that is managed by uninformed HR managers, unqualified training coordinators, and inactive team leaders who do not understand the need to prioritize employees’ diverse opinions. The above analysis shows that the company has poor feedback channels and ineffective communication tools. Additionally, there is a poor engagement score, a high frequency of remote work check-ins, and ineffectiveness of the onboarding process which has contributed to low self-esteem among employees (BC Children’s Hospital, 2023).
Solution and recommendations
Based on the above analysis, the HR team should implement an adaptive management style that will support employees’ needs as they work remotely. For instance, the management style should ensure flexibility, which will boost employee’s work-life balance. Additionally, the company with the aid of HR experts should enhance its communication channels by training the entire work on the significance of respecting each other perspectives, which will boost trust and innovativeness. Additionally, the HR team must train employees in cross-functional collaboration skills, which would enhance information exchange across the functional units. Furthermore, BC Children’s Hospital can adopt employee-centered virtual events that will entail engaging in fun-making activities where employees can share stories focusing on professional and socially based events. Most importantly, the HR team should shape a more structured onboarding process by focusing on training employees and making them understand the company’s values better.
References
ASQ (2023) Fishbone Analysis. Retrieved from https://asq.org/quality-resources/fishbone
BC Children’s Hospital. (2023). About us: How we support
research. https://bcchr.ca/about-us/how-we-support-research/core-technologiesservices
BC Children’s Hospital Foundation. (2023, September 26). 2022/23 Progress report – BC Children’s
Hospital Foundation. https://www.bcchf.ca/2022-2023-progress-report
Peterdy, K. (2023, May 10). Pestel analysis. Corporate Finance
Institute. https://corporatefinanceinstitute.com/resources/management/pestelanalysis
write