According to the article, the best strategy for harmonizing company policies and operating procedures is to align the policies and procedures with the principles of the Six Sigma methodology. This would involve the company establishing clear guidelines and protocols for each stage of the DMAIC process (Define, Measure, Analyze, Improve, and Control) (Elfandaa, 2021). It should update its standard operating procedures to incorporate quality management practices emphasizing continuous improvement, data-driven decision-making, and consumer satisfaction.
Based on the article, the effectiveness assessment of the new program was determined using various metrics and key performance indicators. The company regularly monitored the rates of defects, conducted customer satisfaction surveys, and ensured paramount adherence to established quality standards that provided valuable insights into improving overall organizational performance (Elfandaa, 2021). According to the article, the company also regularly conducted internal audits and assessments to evaluate the consistency of processes and the successful implementation of corrective actions to contribute to gauging the effectiveness of the new program they adopted.
ImplementingImplementing a system of rewards and incentives is crucial for any organization to motivating employees and ensuring their active participation in the new quality control program. According to the article, the company used rewards and incentives to promote the program by recognizing and rewarding teams or individuals who contributed significantly to reducing defects, improving the production process, and successfully implementing the Six Sigma initiatives (Elfandaa, 2021). Rewards and incentives in the form of bonuses, training opportunities, and meeting acknowledgment form a critical part of the business environment as they foster a positive working environment.
According to the article, the probability of success of the new program can be assessed by considering the sigma level, DPMO (Defects Per Million Opportunities), and the significant actions that followed suit to address the discovered problems in the production process (Elfandaa, 2021). The company’s sigma level of 3.8 shows that the current production process has an opportunity for improvement even though it is well within the range of a well-controlled process. The DPMO of 11,760 suggests that, on average, there are approximately 11,760 defects per one million products produced, which signifies a need for improvement as the goal of Six Sigma is to achieve a DPMO of 3.4 or lower. Other critical factors regarding the probability of success include analyzing the damage type classification table, which provides excellent insight into specific areas that need attention (Elfandaa, 2021). For example, the most common defects include issues related to the fullness of content, potential leaks, and products that do not meet the neatness criteria.
To establish the program’s probability of success, the article also analyzes the Upper Control Limit (UCL), which is set at 5% of all products made daily. If the defect rate of the production process exceeds this limit, it may result in the company making losses (Elfandaa, 2021). This analysis indicates that the defect rate is average within the acceptable limit. However, specific days show higher defect rates that require attention. The company’s management’s actions can also determine the probability of the new program’s success. For instance, implementing the Six Sigma methodology involves defining, measuring, analyzing, improving, and controlling processes (Elfandaa, 2021). The company has identified specific defects, measured their occurrence, and provided a breakdown of defects by day and type. The control actions mentioned in the conclusion part of the article, such as equipment scheduling, visualizing COS (Control of Standardization), recording defective products, controlling raw material stock, and providing effective rewards and punishments, demonstrate a proactive approach to addressing quality issues which in turn will ensure the success of the program.
References
Elfandaa, M. E. (2021). Implementation of Six Sigma in Product Quality Control. Jurnal Ekonomi dan Bisnis Airlangga Volume, 31(1).
write