Executive summary
In my internship period in Beijing Foreign Enterprise Human Resources Service Co., Ltd, there were many experiences that I specifically had in my line of duty that shaped my experience and, at the same time, ensured that I became a better employee in the different tasks that I carried out. Some of the assignments that had impact on my general knowledge of management include: handling customer staff personnel, social security, provident fund and other procedures and answering questions; filing crucial documents within the company; maintaining statistics of customer employees’ welfare; dispatch, evacuation, fee change and other data; and many other functions that are considered very important when it comes to the process of ensuring that as a human resource employee, I do have the knowledge that is needed to perform my duties in the most effective and efficient way.
The training programs that are constantly taught in the internship process through coaching did not only enhance my talents, but also my professional development and experience. For example, I took an organizational behavior course, and we learned and discussed communication skills. The experience that I had in my internship specifically relates to my academic learning in a way that all the functions that were assigned to me were aligned with the roles that I was taught theoretically in my learning school life. How to perform these roles was also very effective in the sense that it emphasized all the learning activities that were done theoretically, and this is specifically very important in the process of ensuring that as an employee, one has all that is needed to become more effective in the different roles that they do play. This report will thus discuss my internship experience and the things that I learned from the internship at the company that I was in that will aid in the process of making me a better employee.
Company Profile
History
Beijing Foreign Enterprise Human Resources Service Co., Ltd was founded in 1979, was the first firm in China to offer foreign companies with representative offices, professional human resources service for international banking institutions and economic entities. It is the key human resources strategic partner of international firms in China, the most competitive and brand-valued company in the Chinese human resources sector, and is one of the Top 500 Chinese firms. FESCO, the pioneer of the Chinese human capital service business, services approximately ten thousand customers from over a hundred countries, as well as almost 600,000 Chinese and international workers who work for these companies. The graph below illustrates the number of employees that company has had up to 2020. (FESCO, 2022)
The company works with many well-known multinational investors, foreign-invested enterprises, government enterprises, and private enterprises are among the company’s clients, and it serves a wide range of industries, including telecommunications, electronics, IT, automobiles, petrochemicals, pharmaceuticals, finance, fast-moving consumer goods, and so on.
Structure
FESCO’s human resources service system is based on a website, contact center, and other technological methods; its services include recruiting, finance outsourcing, dispatch, IT staff outsourcing, and international personnel service, among others. It has 11 service organs in Beijing, over 60 investment firms and branches around China, and a service network with Beijing and Shanghai as its hub, encompassing over 280 cities in 31 counties, municipalities, and independent areas (FESCO, 2022). Its business approach of “Signing in One Place and Serving across China” offers customers the greatest convenience. FESCO Adecco, a joint venture between FESCO and Adecco, was established in Shanghai at the end of 2010, marking a watershed moment in FESCO’s internationalization efforts and a new chapter in the company’s history. FESCO will continue to improve its capacity to compete in worldwide competition in the future, as well as contribute to the globalization and professional growth of the Chinese human resources service sector. The company is currently considered to have the largest randstand and manpower in the world, and this is something that is very unique and has been associated with it. The chart below illustrates this better (FESCO, 2022).
Mission and vision
FESCO assists the Public Works Authorities in giving “one-window” services to a wide talents, addressing the problem in people around world skills and abilities and helping Beijing in improving the quality of life for foreign talent development and services, in addition to supporting it’s own market position.
Activities
There are many activities that the company, in this case, is fully involved in. These are considered to be both organization-centered and serve the employees as well as the larger population at large. Some of these activities include the fact that the organization participates in, creates, and promotes pro bono services by coordinating the formation and management of volunteer groups and individual volunteers from Chinese and international corporations.
In this case, the corporation also develops a unique process for non-profit groups in Beijing in collaboration with the CPC Beijing Municipal Committee’s Social Work Committee. Lastly, the corporation also works very closely with the China Foundation in the process of trying to alleviate the economic status of people in the country. The company, through the share care volunteer organization and the one foundation, has organized charities by combining sports with charities.
Assignment
Challenges and Resolutions
After the completion of my academic studies, there are different things that I consider very important and that I would seek to accomplish. These activities, or rather tasks, are directly linked to my profession in the sense that they help me develop the skills that are specifically needed for me to be a better human resource management manager. Some of these activities that were assigned to me when I was in the organization for my internship include filing crucial documents within the company, writing daily reports, maintaining statistics of customer employees’ welfare, dispatch, evacuation, fee change, and other data, handling customer staff personnel, social security, provident fund, and other procedures and answering questions, creating various customer documents, issuing work tickets to drivers, and completing any other tasks that were assigned to me by the department leaders. Carrying out these different assignments makes collaboration with all employees easy, though there are some members of staff I get to interact with more. Firstly, I interact a lot with financial officers as I get to handle a lot of crucial financial documents. I also work with the marketing officers as well as the technology department to assist in selling the company to potential clients.
In the process of carrying out these different tasks that were assigned to be in my internship period, there are different challenges that I came across and that to a certain extent made the process of performing these tasks to be hard and not easy to accomplish. Some of these challenges that I encountered in this case include the inability to access certain company’s documents that were very crucial when it comes to the process of me carrying out certain tasks such as filling crucial documents within the company. Filling these documents needed that I do get the access to the company’s system which is restricted to only certain people in the department, the process of therefore filling these documents became hard in a way that in order for me to do this task, I needed the approval of my seniors in carrying out this task and this was a problem since it inhibited my efficiency in the process of carrying out this task.
Another challenge that I experienced in the process of carrying out the different assignments that were assigned to me is the fact that many clients and the employees in the company were not familiar with me and therefore performing the tasks such as Handling customer staff personnel, social security, provident fund and other procedures and answering questions was tough since clients and employees didn’t know if they could trust me at first or not. This was therefore a challenge that I experienced in my initial days in my internship which inhibited the process of me completing the tasks that were assigned to me.
My contribution in the department was very significant, the first thing that I did that made a huge impact on the department is the fact that the addition of a new staff meant the workload per person will be reduced and this had a direct impact on the effectiveness of the people that I am working with (Lv et al., 2018).
In as much as the challenges brought about different issues when it came to me fulfilling and carrying out my tasks, the need to come up with a solution that would help in the process of addressing the problems that I faced in the line of me doing my job in the internship was very crucial. After looking at the challenges that I faced in my initial weeks, they were all attributed to the fact that I was new in the company and people did not see me the much. This issue was therefore resolved by the head of the department that I was working in by assigning to me someone who would be more of like a mentor who would help me in the process of ensuring that I become more acquainted and that both employees and the clients that I will be constantly interacting with will get used to me through the help of the mentor who will be assigned to me by the senior person in the department that I was assigned to.
Recommendations
In as much as the organization in this case that I was working in looked perfect in terms of the services and the tasks that the department that I was specifically in was doing, there are some different things that I would recommend that should be done that would help in making the department and the organization as a whole to effective. Some of the recommendations that I had regarding to this include consistency. This in my opinion, is crucial. Consistency necessitates a well-defined corporate sales framework (Lukić, 2016). Although each salesperson may have their own quirks, the same sales procedure must always be followed. The manner a sales rep’s day is planned and managed is also important. Use what works and share what you’ve learned with the rest of the team. In addition, improving efficiency requires a high level of attention. The amount of distractions that lure us away from our everyday objectives seems to be growing all the time. It also doesn’t help that this generation has a notoriously short attention span. Remove the distractions from your current concentration or set aside time in your daily routine to do these activities.
Relationship between the Experiences and the Academic Theories
When I looked at human resource management which was the department that I was assigned in when I was in my internship, I automatically knew that this will involve different tasks such as organizing, planning, coordinating and controlling were some of the things that I would be constantly be involved in the different tasks that I would be doing in the company. Every task that was assigned to me in the internship process and by the senior of the human resource department that I was in directly reflected the academic theories that I had previously learned. It is simpler for corporate leaders to depend on production activities to have a better knowledge of the revenue stream when operations are well handled. They may depend on such constant data to come up with fresh product ideas or discover new strategies to enhance sales.
Relationship with the Leaders of the Organization
The relation that I had with leaders of the organization that I was in in this case was one that was not only professional but also the relationship was very helpful in the process of me completing my internship program (Lukić, 2016). The leaders at all levels in all departments were very supportive and anytime when I had any problems that were related to be having issues either with completing my tasks or even communicating with other employees and clients, the leaders were very accommodative in ensuring that I do perform my tasks easily and in the best way possible. It is therefore from this that I learned a lot from the leaders in this case. Some of the leadership traits that I would seek to implement include the fact that Effective communication. A the leader should be able to connect to and interact with a diverse group of individuals, including those in various jobs, geographies, and social identities.
The quality and effectiveness of interaction among executives inside your organization also has an impact on the success of your corporate strategy. Another characteristic is delegation. Delegating is one of the most critical duties of a leader, yet it may be tough to execute well. The goal isn’t only to give oneself more time; it’s also to assist your direct reports grow, cooperate more effectively, have more autonomy, and make better judgments. The most effective leaders build trust with their teams in order to delegate more effectively.Career choices
After completing my master’s degree, there are many options of careers that I would seek to take but above all my most preferred career choice that I think would suit the skill sets that I do have and that I have gained over the time that I have been studying and doing my internship is to be human resource manager in a company of my choice. Many companies in the recent years have to a larger extent realized the impact that a good human resource management department has when it comes to the process of choosing the right employees that the company should have in the process of ensuring that as a company one does get the right outcomes. In any organization therefore the importance of having a good human resource manager will determine the quality of employees a company will end up having in its workforce. As an individual therefore, it has always been my passion to interact with people and help people not only be allocated to areas that they do fit best but also design ways that would help them develop to be better versions of themselves and even to be better in what that they do in their daily lives.
In my internship I learned a lot about recordkeeping and also critical thinking which are very essential in the process of coming up with standards that have to be followed in the process of coming up with the right workforce. The skills of critical thinking and data analysis are very important for one to be a professional human resource manager. I must therefore think like a human resource manager since it is the responsibility of a human resource manager to synthesize and cover connections that are always not considered to be clear. It is therefore fair to say that after my master’s degree I have had a clearer path when it comes to career choice on what that I am supposed to do in the near future.
References
FESCO. (2022). Beijing foreign enterprise human resources service Co., Ltd. (FESCO). FESCO_北京外企人力资源服务有限公司_打造有价值的智慧人力服务生 https://www.fesco.com.cn/english_aboutus.html
Heslina, H., & Syahruni, A. (2021). The Influence of Information Technology, Human Resources Competency and Employee Engagement on Performance of Employees. Golden Ratio of Human Resource Management, 1(1), 01-12. https://goldenratio.id/index.php/grhrm/article/view/100
Lukić, J. (2016). The impact of information and communication technology on human resources. In Sinteza 2016-International Scientific Conference on ICT and E-Business Related Research (pp. 369-375). Singidunum University. http://portal.sinteza.singidunum.ac.rs/paper/448
Lv, Z., Tan, Z., Wang, Q., & Yang, Y. (2018). Cloud computing management platform of human resource based on mobile communication technology. Wireless Personal Communications, 102(2), 1293-1306. https://link.springer.com/article/10.1007/s11277-017-5195-y
write