Hotels provide trendy avenues for planning events such as conferences and weddings since they offer impressive accommodations, event space, and onsite catering amenities. Planning hotel events requires identifying the audience to understand the mix of participants at the event to have in mind the guests they will be catering to. Understanding the audience will help the hotel know what it needs to prepare amazing features and upgrade the event to any size. Planning successful hotel events requires specific skills that allow event organizers to manage expectations and smile on the customers’ faces. A wedding event that I attended at Wivenhoe House Hotel provided me with significant information on the skills and knowledge required to organize successful parties and the importance of teamwork in the process.
Knowledge and Understanding
The wedding event I attended at Wivenhoe House Hotel shaped my understanding of hospitality professionals’ knowledge and competency. Event organizers should align with the two fundamental objectives of creating excellent parties while achieving the hotel’s goals. Creating an excellent event included making the registration process easy to create a unique dining and partying experience. Achieving the hotel’s business goals involves preparing employees for the event through training and networking around emerging trends.
Exhibiting adequate knowledge and understanding of the event is essential in creating a place where people engage and share their perspectives around a common theme. Understanding the importance of the event is crucial in knowing the goals and expectations that it should create and meet (Sreena and Ilankumaran 2018). The wedding event at Wivenhoe House Hotel was a royal one and contributed to the face-and-value networking and engagement. To meet this expectation, the vent planners focused on meeting the basic mechanics around the event to design an approach that would appeal to the audience. The planners constantly addressed the changing needs of the guests at the wedding event, such as the growing size of the meeting, and adjusted accordingly.
Hotel professionals must also understand what makes up the event to align all preparations to the plan. Venue managers at the Wivenhoe House Hotel ensured they understood the wedding details to design the right experience to meet the guests’ needs beyond their expectations. For example, details on the expected guests were useful in designing the resignation and conference space decorum for the hotel event. Understanding what makes up the vent helped planners to design a quality experience that was interactive, impressive, thoughtful, and customised to the client’s taste (Sreena and Ilankumaran 2018). Even though it seemed elusive, venue managers took the lead to provide planners with creative ideas and opinions to make the event more engaging.
Cognitive Skills
Cognitive skills are essential in understanding the audience choices to develop successful marketing efforts. One of the essential cognitive skills in hotel event preparation is brainstorming. Brainstorming helps event organisers to evaluate the initial strategies and rectify flaws before implementing the plan. The wedding event at Wivenhoe House Hotel exposed me to the importance of brainstorming in pooling together resources to generate innovative ideas that appeal to the audience. Brainstorming as a cognitive ability provided the event planners with mental insights that simplify choosing actions that will contribute to achieving specific goals (Sreena and Ilankumaran 2018). For example, with cognitive stimulation, the event organisers created goals and made plans to ensure the event was successful.
The second cognitive skill that contributed to making the hotel event successful was nominal group techniques. The event planners promoted group participation in organising the wedding party to collect ideas and opinions to facilitate quick agreement on the relative importance of event activities. The team members contributed to the event’s success by writing down ideas and selecting the best fit. I learned that the primary purpose of nominal group techniques in the event planning process is to facilitate discussions that provide clarifications on conflicting ideas. It also helps hotel professionals to keep ideas visible even if new opinions stream in during the process.
The Delphi technique cognitive skill played a significant role in organising a successful wedding party at Wivenhoe House Hotel. The technique requires that a task force is formed to assess future demand by collecting estimates and assumptions (Chalmers and Armour 2019). The forecasts are presented to an analyst who evaluates all collected information and writes a service summary. Wivenhoe House Hotel event organisers reviewed and discussed the forecasts until all participants reached a common ground. Additionally, the hotel used the Delphi technique to analyse risks throughout the event and develop mitigating interventions to manage them.
Transferrable Skills
The wedding event I attended at Wivenhoe House Hotel was a success and demonstrated the effectiveness of integrating key skills in such events. The hotel professionals paid keen attention to details to polish a memorable experience for the audience. The event planners at the party focussed on keeping client timelines on schedule while checking budgets. Their attentiveness to details was evident throughout the party, from selecting the perfect napkin rings for dinner, arranging towels, and picking patterns for throws.
Creativity reflected in the event’s outcome as the vent organisers thrilled the audience with augmented products and services. The hotel professionals created new ideas that made the wedding party fun. They infused passion with cutting-edge ideas such as having the pictures of the newlyweds pop up at different sections of the hotels.
Transferrable skills are helpful across different activities and in various situations to show initiative, integrity, good work attitude, and creativity. The organising team worked effectively and coordinated activities to achieve the project’s goals. The event planners’ teamwork ensured that they effectively allocated resources to avoid wastage while preparing for the wedding. Good teamwork contributed to successful event outcomes, increased efficiency, and productivity (Giudici and Filimonau 2019). All involved personnel pulled their efforts while holding themselves accountable for results and customer responses.
Throughout the wedding event, the organisers showed leadership abilities in coordinating and managing preparations and the actual event. The event managers motivated their staff to take responsibility for the event outcome. They also led their staff to accomplish the project’s goals. Most importantly, the project managers effectively delegated work and made it easy for their followers to ask for help.
The wedding event was full of activities and required that the organisers utilised listening skills to address the audience’s concerns. Listening is a soft skill that allows people to listen to their target audience and respond to their issues effectively. The vent organisers needed to exhibit effective listening skills to understand their audience’s needs and consider their demands throughout the event (Clark 2019). The team’s listening skills were key in boosting the business reputation and event’s image to the audience.
The event organisers demonstrated an incredible ability to multi-task at the Wivenhoe House Hotel throughout the wedding party. The event had a lot of things going on simultaneously. The event organisers coordinated various activities while offering care and attention to the guests. The multi-tasking ability also contributed to helping the planning personnel organised while running around the never-ending event checklist.
Importance of Effective Teamwork to meet Client and Guest Expectations
Teamwork is an essential component for improving customer service and meeting their expectations. Delivering exemplary customer service depends on the collective skills of the staff to work together and deliver improved performance. Attending the wedding event at Wivenhoe House Hotel was an eye-opener into how providing exemplary customer service was more of a team effort than individual commitment. Effective teamwork fastens and streamlines communication between departments and acts as an essential communication tool that addresses guest concerns faster.
Effective teamwork aligns with core beliefs and values because they hold high expectations to meet customer needs. Good customer service starts with teamwork that creates a healthy culture and provides outstanding dining experience (Giudici and Filimonau 2019). It also builds a long-term brand that happens naturally. The wedding event that I attended at Wivenhoe House Hotel helped me realise that teamwork is possible if members help each other achieve the project’s goals.
Attending the Wivenhoe House Hotel event taught me that effective teamwork creates a good synergy that improves productivity. Teamwork instills cooperation, encouragement, and shared goals that help members feel a greater sense of accomplishment. Moreover, giving team members responsibilities and roles is significant in holding them accountable and putting significance in their work. This way, the team gets more comfortable working on projects and tasks most competent.
Effective teamwork brings morale that inspires members to go the extra mile in accomplishing their dreams. Members are motivated when they feel that their contribution produces results and is recognised. By working together, members develop a sense of belonging and a deep commitment to each other and the common objective (Giudici and Filimonau 2019). It also brings members on the same page and builds cohesion where everyone’s opinion is listened to and valued.
In conclusion, the wedding event that I attended at Wivenhoe House Hotel illuminated the skills and knowledge requisite to organising successful parties and the importance of teamwork in the process. Possessing adequate knowledge and understanding of the event helps to improve dining experiences that provide the audience with avenues and share their perspectives around a common theme. The rights skills are crucial in integrating the event’s activities with guest expectations and ensuring success. Effective teamwork is essential in event planning as it fastens and streamlines communication between departments and acts as an essential communication tool that addresses guest concerns faster.
Reference List
Chalmers, J. and Armour, M., 2019. The Delphi technique. doi:10.1007/978-981-10-5251-4_99
Clark, K.E., 2019. Event Planning as a Means of Applying Transferable Skills: The Planning of the 2019 Communication Studies Banquet.
Giudici, M. and Filimonau, V., 2019. Exploring the linkages between managerial leadership, communication and teamwork in successful event delivery. Tourism management perspectives, 32, p.100558. doi.org/10.1016/j.tmp.2019.100558
Sreena, S. and Ilankumaran, M., 2018. Developing productive skills through receptive skills–a cognitive approach. International Journal of Engineering & Technology, 7(4.36), pp.669-673.
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