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NPS Essays

KLM Airline’s Customer Experience Assessment

Executive Summary The report analyzes the international clientele of KLM Airlines and its approach to customer experience (CX). The paper also gives some context for KLM Airline and an evaluation of the airline’s CX efforts in light of the appropriate CX models and theories. We then develop a consumer persona detailing an ideal foreign clientele’s ... Read More
Pages: 14       Words: 3590

Foundational Concepts and Roles of Nurse Practitioners

With the evolution of healthcare delivery, the roles of nurse practitioners (NP) have become increasingly vital. NPs are advanced practice registered nurses (APRNs) who provide a range of primary, acute, and specialty care services to patients across the lifespan. State regulatory agencies define the scope of practice for NPs, and it varies by state (Boehning ... Read More
Pages: 7       Words: 1683
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Company Review: Apple Inc.

 Introduction Apple Inc. is a global company specializing in consumer electronics such as PCs, computer software, and commercial servers. Besides, the company divested the distribution of digital media content through its innovative iTunes Music Store in 2003. Its core products include Macintosh Computers, I pads, tablet PCs, iPhones, and iPod portable media players. The company ... Read More
Pages: 10       Words: 2718
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