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KPIs and Critical Success Factors (CSFs)

Nike Company has several projects, including “innovation of footwear and apparel” The interview is conducted with a person working on the project whose identity is anonymous. The interview questions are structured to provide insights concerning the accomplishments, challenges faced, main project objectives, plans, strategies for managing risks, collaboration efforts, and project performance evaluation. The insights allow the company to identify the project’s critical success factors, thus evaluating the project’s performance based on the innovation of footwear and apparel at Nike Company.

The interview questions and answers

  1. Can you give a general outline of the project’s aims and objectives regarding Nike’s innovation in shoes and clothing?

Interviewee: The project intends to foster innovation across Nike’s footwear and apparel offerings, with the goals of improving the products’ performance, comfort, style, and sustainability, as well as providing a better experience for customers as a whole.

  1. What, in your opinion, are the main elements responsible for the project’s current level of success?

Interviewee: The elements of the success f the project “Innovation of footwear and Apparel at Nike company include clear objectives, collaborations, and expertise, Extensive research and development, resource allocation, Risk management, Technological advancement, agility, and adaptability.

  1. What difficulties or barriers did the project face while being carried out? How did you address them?

Interviewee: The project has faced technical challenges in making products with advanced technologies and materials. However, the challenge has been addressed through extensive research and collaboration with experts and external partnerships. Competition is also a significant challenge for the project. However, research and market branding help make products that meet the needs and preferences of the consumers, thus making the Nike Company stand out against its competitors.

  1. How has the project benefited from R&D to promote innovation in clothing and footwear? Can you give particular illustrations?

Interviewee: Through extensive research and development, Nike has evaluated its competitors’ products, pricing, positioning, and marketing. This expertise helps them differentiate their new products and gain a competitive edge. Through research and development, Nike has been one of the world’s leading providers of footwear and apparel.

  1. What part did cooperation play in the project’s accomplishment? What partnerships have you established with internal and external stakeholders to encourage innovation?

Interviewee: Collaboration has been crucial for the project as it allows working together with designers, athletes, internal teams, researchers, and engineers, thus fostering creativity, cross-functional cooperation, and sharing of ideas. Both the internal and external stakeholders are very critical to Nike Company. The company has established good working relationships with its stakeholders, which boosts the project’s success.

  1. What actions or strategies have been taken to manage the project’s risks and uncertainties? Can you give some instances where they have worked well?

Interviewee: The project has a potential risk of supply chain disruption due to unforeseen natural disasters, geopolitical events, and other circumstances (Shah, 2021). Therefore, the strategy of risk management that works for the project is maintaining a robust supply chain that prevents the effects of possible disruptions which may cause material shortages.

  1. How do you gauge and assess the project’s effectiveness in terms of innovation in clothing and footwear?

Interviewee: The effectiveness of the project is assessed by measuring the outcomes of the innovative project through the Key Performance Indicators (KPIs) aligned with the project’s main objectives. The Performance indicators for the project include Customer satisfaction ratings, revenue generated by the introduction of innovative products, Growth of market share in the targeted areas or segments, and new trademarks or patents filed.

Discuss the Critical success factors of the “Innovation of footwear and apparel” project at Nike Company.

Strong Research and Development (R&D)

Strong R&D allows the project team to do thorough market research, detect new trends, and develop innovative technologies, materials, and designs that satisfy client wants and preferences. Making products that meet the customers’ needs, preferences, and requirements requires extensive research from the market or the targeted audience (Liu, Chow, & Zhao, 2019). Nike conducts extensive research on the physiological requirements of the athletes. Research and development also allow the company to remain updated with emerging issues in technology and industry trends.

Collaboration and Cross-functional Expertise

Designers, engineers, researchers, marketers, and athletes collaborate on successful projects. These teams’ knowledge and diversity can boost innovation, creativity, and product creation. Nike Company ensures the success of its significant projects by creating healthy partnerships with its internal and external stakeholders (Meng, Wei, Xu, & Zhang, 2021). Technology businesses, research institutions, and suppliers can give specialized experience, resources, and new prospects. Strategic relationships accelerate innovation and add value.

Consumer-Centric Approach

Focusing on the customer ensures that footwear and clothes meet their preferences, lifestyle, and performance needs. User testing, consumer insights, and feedback throughout the project lifecycle help it succeed (Keivanpour, 2021). The project team focuses more on the needs and preferences of the customers to ensure quality customer service, which yields customer satisfaction.

Technological Advancements

Cutting-edge technology and materials allow the project to innovate. New manufacturing techniques, innovative technology, and data analytics can boost performance, comfort, and functionality, providing the project an edge (Wang, 2022). The project team needs to understand the emerging issues in technologies and advanced materials for innovative products.

Agile Project Management

Agile project management lets the team respond to consumer feedback, adapt to market changes, and iterate quickly. Iterative improvement reduces time-to-market and boosts project success (Kim, 2020). The project team needs to establish a feedback loop for acquiring the customers’ feedback regarding complaints and suggestions concerning the products to identify areas of improvement.

Risk Management

Effective risk management strategies detect and mitigate possible issues early on. Risk management prevents project delays (Wang, 2022). For projects to succeed, there need to be elaborate and effective risk management strategies to identify potential risks and apply the most appropriate preventive measures to prevent adverse effects of the risks which can derail the project (Shah, 2021).


The project’s accomplishment includes getting positive feedback from the consumers or the customers, which indicates increased customer satisfaction due to the new innovative products from the company, shoes, and clothing (Kim, 2020). In addition, the company’s innovations continue to promote branding and set high standards for the Nike Company in the industry. It has also helped the company increase its market share across the globe, increase revenue for the company, and stand out against its close competitors by innovating products that meet the needs and preferences of the customers.

The remaining tasks and plans for the project may include; Enhancing innovative technology, Testing novel materials and processes, User input and performance testing improves continuously, Adding more sports and lifestyle products, and considering tech partnerships to harness their skills.

Interviewee’s Performance Perspectives

The performance of the project may be increased by enhancing the research and development capabilities, encouraging and imparting a culture of learning from mistakes or failed experiments, investing in emerging technologies and advanced materials for product development, leveraging customer feedback with innovative ideas to achieve high customer satisfaction, fostering cooperation and partnerships that allow or knowledge sharing and cross-functional collaborations and also capitalizing on sustainability and better practices in manufacturing that ensure corporate social responsibility.

Synopsis from the interview

The interview intention is to get insights concerning the main objectives of the projects, the difficulties faced in the implementation of the project and how effectively the challenges are addressed, the accomplishments of the project, plans, and areas of improvement. The project performance is assessed by gauging the Key Performance Indicators (KPIs) such as customer satisfaction rating, market share growth, and percentages of the revenue generated from the innovative products, trademarks, and patents filed as a result of the project. The Metrics used for assessing the project’s performance are the Key Performance Indicators (KPIs). The critical success factors are crucial for the project since they contribute to achieving the project goal. I suggest using the Key Performance Indicators to assess the project’s performance.


Keivanpour, S. (2021). Design for Environment in Consumer-Centric Paradigm. 1–18.

Kim, M. (2020). How Phil Knight made Nike a leader in the sports industry: Examining the success factors. Sport in Society23(9), 1–12.

Liu, N., Chow, P.-S., & Zhao, H. (2019). Challenges and critical success factors for apparel mass customization operations: recent development and case study. Annals of Operations Research.

Meng, S., Wei, B., Xu, G., & Zhang, R. (2021, September 18). Analysis of Enterprise Operation Under the Impact of COVID-19 Epidemic: A Case Study of Nike Inc.

Shah, K. (2021). Exploring the Relationship between Risk Management and Business Strategies in the Sports Goods Industry in the City of Sialkot in Pakistan. International Journal of Management and Applied Research8(4), 184–199. Retrieved from

Wang, Z. (2022, July 1). An Analysis of Anta’s Key Success Factor.


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