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Influences on Consumer Behavior in the Healthcare Sector

Introduction

In the healthcare sector, pharmaceutical firms have to not only produce drugs with some positive effects but also have a broad knowledge of social and psychological factors that can control patients’ choice in selecting one treatment option or another Social, identified, and historical determinant effects what an individual patient perceives as a preferable treatment to some degree. Through such analysis, pharmaceutical companies can adjust their marketing strategies to suit a particular population that would preferably accept the consumption of this medication.

Social Variables

The variables seen from the social perspective are; First, friends, and family. When undergoing any medical condition, people normally refer to friends and relatives who may have gone through the same ailment (Kerdpitak & Jermsittiparsert, 2020). Patients make the most founded decision to accept one medication or another from testimonials and success stories provided by both trusted individuals. Secondly, healthcare professionals. Patients’ treatment decisions from physicians, nurses, and pharmacists also play an essential role. Advocacy recommendations made by healthcare providers, using their authority and expertise can alter patient decisions.

Thirdly, support groups. The members’ experiences with their conditions and the testimonies that they share might, however, influence patients who sign up for support groups for specific medical issues. In many cases, such interactions usually create confidence and comfort in the patient to mind those medicinal partitions involved inside the group. Finally, media and advertising. Advertisements on television, facebook as well through print media have this great potential to affect how patients perceive the situation and further in deciding. Slogans, visually appealing pictures, and testimonials confirm patient opinions.

Psychological Variables

Various psychological factors influence the decision-making process of treatment at a patient’s level; as such, they range up to one’s background toward commercial campaigns. Understanding these parameters and their significance allows pharmaceutical firms to manufacture drugs according not making them too costly for persons while earning a lot of profit (Atrizka et al., 2020). By targeting health professionals, patient advocacy groups as well as social media platforms and using open advertising campaigns pharmaceutical companies can share knowledge with patients to help them make good decisions that will eventually increase their trust so the outcomes are improved.

Moreover, the issue of public trust in the pharmaceutical industry emerges too. A person’s view of the drug product, associated with safety and efficacy could change as positive or negative influenced trust in pharmaceutical corporations. Pharmaceutical companies will need to reestablish public confidence and show that not only are they ethical but also lack transparency. Finally, emotional factors. Two or three emotional inferences like fear and hope can make a different person change his ability to rational judgment. Therefore, pharmaceutical companies should ensure that these emotions are identified and managed ethically such that patients make rational decisions.

Pharmaceutical Companies’ Target Audience

By highlighting social and psychological variables that guide patient choices, pharmaceutical corporations should address a number of prominent stakeholders. Firstly, healthcare professionals. Employees can be physicians, nurses, and pharmacists whose phenomenon is to use all the possible information relating to the company’s medication institution convincing them to speak their attention toward doctor recommendations (Paiola et al., 2023). Also, patient advocacy groups. Through associating with patient advocacy groups, pharmaceutical companies can be able to reach a vast population of patients in need of assistance navigating and making informed choices. The is a cost benefit since in dealing with such groups of people you stand to gain meaningful two-way communication that will instill trust and knowledge.

Firstly, healthcare professionals. Employees can be physicians, nurses, and pharmacists whose phenomenon is to use all the possible information relating to the company’s medication institution convincing them to speak their attention toward doctor recommendations (Paiola et al., 2023). Also, patient advocacy groups. Through associating with patient advocacy groups, pharmaceutical companies can be able to reach a vast population of patients in need of assistance navigating and making informed choices. The is a cost benefit since in dealing with such groups of people you stand to gain meaningful two-way communication that will instill trust and knowledge.

Thirdly, social media platforms. The ability to directly provide patients with accurate information about their medication through actively utilizing social media is one way pharmaceutical companies gain leverage over other anti-pharmacist groups. Online communication with patient communities allows for building trust and allows patients to raise their voices about diseases while cutting down on misinformation. Finally, advertising campaigns. Thus, pharmaceutical corporations can conduct campaigns that have are informative, academic, and transparent nature. The companies can positively affect the process of patient decision-making through their promotion of trust and reliable information about desirable positive experiences, safety profiles, and side effects.

Conclusion

Society is the breeding ground for a diverse number of social and psychological factors that choose between treatment, pills, or medications all ranging from self-experienced to marketing campaigns. Variables being recognized and their significance allow pharmaceutical companies to find an approach in marketing. Interacting with healthcare professionals’ patient advocacy groups and also having fully transparent marketing using social media not only allows pharmaceutical companies to encourage informed choices but also helps them gain consumer’s trust which will improve their health.

References

Atrizka, D., Lubis, H., Simanjuntak, C. W., & Pratama, I. (2020). Ensuring Better Affective Commitment and Organizational Citizenship Behavior through Talent Management and Psychological Contract Fulfillment: An Empirical Study of Indonesia Pharmaceutical Sector. Systematic Reviews in Pharmacy, 11(1).

Kerdpitak, C., & Jermsittiparsert, K. (2020). The effects of workplace stress, work-life balance on turnover intention: An empirical evidence from the pharmaceutical industry in Thailand. Systematic Reviews in Pharmacy, 11(2), 586-594.

Paiola, M., Khvatova, T., Schiavone, F., & Ferraris, A. (2023). How do omnichannel strategies contribute to value-based healthcare? An orchestra-based analysis. Journal of Business Research, 167, 114175.

 

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