Hamad Medical Corporation is Qatar’s key provider of tertiary and secondary healthcare. The corporation manages various healthcare facilities, offers emergency services, and provides home healthcare amenities (Hamad Medical Corporation,2016). Besides, it is one of the best healthcare facilities in the Middle East, well known for offering the best healthcare services. Hamad Medical Corporation has been devoted to providing its patients with the best, considerate, and safe healthcare services for over four eras. As we all know, for every organization to run successfully, its operations management has to be top-notch. In this case, the personnel service functions and supporting management must work together to ensure that the organizations successfully manage the high competition rate globally.
Hamad Medical Corporation has joined hands with all the hospital departments, such as the HMC human resource department, the finance department, and the SCM department. It works together to ensure the organization operates successfully (Hamad Medical Corporation,2016). One of the ways that operations management provides the organization’s success to enables it to compete globally is by ensuring that the employees get the best working conditions. HMC realized that meeting its patients’ needs depends on its most valuable asset, the staff. They have recently recruited thousands of employees and plan to recruit thousands more to meet the needs of their clients. This, partnered with proper staff motivation, ensures that patient satisfaction is high at all of HMC’s hospitals; these satisfaction rates pair well with international benchmarks.
The human resource department ensures that the employees work in a safe environment and that work does not affect their personal life (Hamad Medical Corporation,2016 ). The HR department offers employees leave, authority to live work, and process purchase requisitions. Through this, the employees work with a lot of motivation and dedication to ensure that they offer the best services to the healthcare facility because, in return, their needs are well-catered for.
Besides, Hamad Medical Corporation has worked towards simplifying work for its departments; this way, the staff responsible for handling those roles will be in a better position to take on the remaining work without pressure. The goal is to ensure that work is done competently to enable the organization to compete in this global economy. The operations management has simplified the back procedures for the human resource and finance sector. In addition, online PR endorsements have aided senior directors in controlling costs globally (Hamad Medical Corporation,2016). Through the reduction of paperwork and doing away with traveling amongst the departments, the personnel has been able to save this energy and time and thus apply it in attaining Hamad Medical goals which are to offer quality, compassionate as well as operative care to the patient.
Moreover, HMC works closely with specialty clinics to make their services more accessible to their customers; for example, they partnered with a dermatology clinic to handle more minor cases and refer significant issues to their main hospital. This helps decongest the whole hospital system and avoid congestion at any one of them. This ensures that all customers are served as fast as possible.
In addition to working with specialty clinics, HMC has also opened satellite clinics all over the globe to bring their services closer to their clients. This helps them be very competitive on a global front. Moreover, all these satellite clinics are fitted with state-of-the-art equipment, ensuring their clients get the best service and avoid downtime due to faulty or outdated equipment.
References
Hamad Medical Corporation .2016. Health Operational Performance. https://www.hamad.qa/EN/About-Us/Stars-of-Excellence/Stars-of-Excellence-2016/Pages/Health-Operational=Performance.aspx
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