Purpose of the Project
The primary goal of this project is to enhance patient care and satisfaction at Advance care, a healthcare facility located in a specific area. Patients often encounter various challenges when seeking medical care, including poor communication with healthcare providers, inadequate information on their health conditions, and a lack of involvement in the decision-making process regarding their care. These challenges can negatively impact patient satisfaction and health outcomes. The project focuses on improving patient education, communication, and engagement with healthcare providers to address these challenges. The project seeks to provide patients with the necessary information and tools to understand their health conditions better, engage in meaningful discussions with their healthcare providers, and actively participate in their care.
Where
The project’s location is essential as it pertains to the unique healthcare needs and challenges of the local community. For this reason, it will be conducted at Advanced care to meet the needs of the patients. The project aims to address patients’ specific challenges in the local area and provide tailored solutions that meet their needs. This approach is crucial in improving patient outcomes and satisfaction in the community.
Reasons for the Project
There are several reasons for doing this project, with the primary goal being to improve patient care and satisfaction at Advance care. The healthcare industry has seen a growing emphasis on patient-centered care, enhancing patient outcomes and experiences (Perfetto et al., 2022). Advance care recognizes the importance of patient satisfaction and outcomes as key measures of healthcare quality and is committed to providing the best possible care to its patients.
One of the key reasons for doing this project is to reduce hospital readmissions. High rates of hospital readmissions are costly not only for patients but also for healthcare facilities (Weiss & Jiang, 2021). Patients who are readmitted to the hospital within a short period often experience poorer outcomes and a decrease in quality of life. By improving patient education, communication, and engagement with healthcare providers, the project aims to empower patients to take control of their health and reduce the likelihood of hospital readmissions.
Another reason for doing this project is to improve patient outcomes. Well-informed and engaged in their care tend to have better health outcomes (Sepucha et al., 2022). By providing patients with the necessary tools and resources to understand their health conditions better and engage with their healthcare providers, the project seeks to improve patient outcomes and overall health. Furthermore, the project aims to enhance patient satisfaction. Patient satisfaction is a critical measure of healthcare quality, and a satisfied patient is more likely to adhere to treatment plans and achieve better health outcomes. By improving patient education, communication, and engagement with healthcare providers, the project seeks to improve patient satisfaction and overall experience.
Literature Review
The delivery of quality patient-centered care is an essential component of the healthcare industry. Patient satisfaction and outcomes are critical measures of healthcare quality, and there is growing emphasis on improving patient-centered care through effective patient education, communication, and engagement with healthcare providers. This literature review aims to identify best practices for patient education, communication, and engagement with healthcare providers and their impact on patient satisfaction and outcomes.
Patient Education
Patient education is a crucial component of patient-centered care. It involves providing patients with the necessary information and resources to understand better their health conditions, treatment options, and self-care strategies. Effective patient education has been shown to improve patient outcomes and satisfaction. One study by Ratna (2019) found that patients who received a combination of education, goal setting, and support from their healthcare providers were more likely to achieve their health goals and report higher satisfaction with their care. Another study by Bozkurt et al. (2021) found that a comprehensive patient education program for heart failure improved self-care behaviors and decreased hospital readmissions.
Patient education can take many forms, including written materials, videos, and interactive tools. Technology has also played an increasing role in patient education, with the rise of patient portals, telemedicine, and mobile health apps. These tools provide patients with access to information and resources at their convenience, which can improve patient engagement and satisfaction. A systematic review by Yen & Leasure (2019) found that patient education interventions were associated with improved knowledge, self-efficacy, self-care behaviors, and clinical outcomes such as blood pressure and glycemic control in patients with diabetes. Similarly, patient education interventions are associated with improved medication adherence and clinical outcomes in patients with cardiovascular disease.
Another systematic review by Sharma et al. (2020) found that patient education interventions were associated with improved pain management and functional outcomes in patients with chronic pain. One study by Kao et al. (2019) found that a web-based patient education intervention for patients with hypertension pressure control decreased healthcare utilization. The intervention included interactive educational modules, personalized feedback, and self-monitoring tools. The authors concluded that web-based patient education interventions could improve patient outcomes and reduce healthcare costs. Patient education has also been shown to be effective in improving patient outcomes in a variety of clinical settings. For example, a study by Jiang et al. (2020) found that a nurse-led patient education program for patients undergoing colorectal surgery resulted in improved self-care behaviors, reduced length of hospital stay, and decreased healthcare costs. Another study by Menrath et al. (2019) found that a patient education program for patients undergoing hip or knee replacement surgery improved pain management, faster recovery, and increased patient satisfaction.
Furthermore, patient education can be particularly important in managing chronic conditions. A study by Albury (2021) found that a literacy-sensitive patient education program for patients with diabetes resulted in improved medication adherence and glycemic control. The program included interactive educational materials and culturally appropriate communication strategies. Patient education can also be an important component of preventive care. For example, a study by Whitaker et al. (2020) found that a patient education intervention for colorectal cancer screening improved knowledge and screening rates. The intervention included interactive educational materials and patient reminders. It is important to note that effective patient education requires a patient-centered approach that considers patients’ unique needs, preferences, and health literacy levels. Health literacy refers to how individuals can obtain, process, and understand basic health information and services needed to make appropriate health decisions. Patients with low health literacy may require additional support and resources to affect their health conditions and treatment options.
Communication
Effective communication is essential to patient-centered care, which aims to provide care responsive to patients’ needs, preferences, and values. Communication involves not only the information but also theandshment of trust and rapport between patients and healthcare providers. Effective communication has been shown to improve patient outcomes and satisfaction (Burgener, 2020). Numerous studies have demonstrated the importance of effective communication in healthcare. For example, a study by Burgener (2020) found that patients who reported good communication with their healthcare providers were more likely to adhere to treatment plans and achieve better health outcomes. The study also found that patients who reported poor communication were more likely to report dissatisfaction with their care and experience negative emotions such as anger and frustration.
Similarly, a study by Petrocchi et al. (2019) found that patients rated their healthcare providers’ communication skills as high were likelier to report better health outcomes, including fewer symptoms and better physical functioning. The study also found that patients who reported good communication were more likely to adhere to treatment plans and follow-up appointments. Patient satisfaction is another important outcome associated with effective communication. A systematic review by Burgener (2020) found that patient-centered communication was associated with increased patient satisfaction, improved health outcomes, and lower healthcare costs. The review identified several key communication strategies, including active listening, clear and concise language, and the use of visual aids to facilitate understanding.
However, communication can be challenging in healthcare settings, with factors such as time constraints, language barriers, and health literacy affecting the quality of communication. Patients with limited health literacy may need help understanding medical terminology and instructions, leading to poor health outcomes (Petrocchi et al., 2019). Strategies to improve communication in healthcare settings have been identified in the literature. One key strategy is to use plain language easily understood by patients with limited health literacy (Petrocchi et al., 2019). This may involve using more straightforward terms, avoiding medical jargon, and providing explanations in a step-by-step manner. The use of visual aids, such as pictures or diagrams, can also help patients understand complex medical information.
Another important strategy is to involve patients in the communication process actively. Patient-centered communication involves eliciting patient preferences and involving patients in decision-making regarding their care. This may involve asking patients about their goals, concerns, and preferences, and providing information and support to help patients make informed decisions about their care. The use of technology can also improve communication in healthcare settings. For example, telemedicine and patient portals can facilitate communication between patients and healthcare providers, enabling patients to access information and resources conveniently (McAlearney et al., 2021). Mobile health apps can also provide patients with personalized information and support, such as reminders to take medications or track symptoms.
In addition to these strategies, healthcare providers can improve communication by developing their communication skills through training and education. Communication skills training can help healthcare providers develop active listening, empathetic communication, and shared decision-making (Petrocchi et al., 2019). This training can be incorporated into medical education programs or provided as continuing education for practicing healthcare providers. Despite the importance of effective communication in healthcare, there are still challenges to implementing patient-centered communication in practice. Time constraints and competing demands may make prioritizing patient communication difficult for healthcare providers. In addition, healthcare providers may have different communication styles or preferences that may not align with patients’ needs or preferences.
Furthermore, there may be cultural or social barriers that can impact communication between patients and healthcare providers. For example, patients from different cultural backgrounds may have different beliefs and expectations about healthcare that can impact communication and understanding (Drossman et al., 2021). Addressing these barriers requires healthcare providers to be aware of their biases and to develop cultural competence, which involves understanding and respecting diverse cultural beliefs and practices.
Engagement with Healthcare Providers
Patient engagement involves actively involving patients in their care and treatment decisions. It includes shared decision-making, patient activation, and patient empowerment. Engaged patients are more likely to achieve their health goals and report higher satisfaction with their care. Studies have shown that patient engagement improves health outcomes, including decreased hospital readmissions and self-management of chronic conditions (Holmes, 2019). Engaged patients are also more likely to adhere to treatment plans and report higher levels of satisfaction with their care.
Effective patient engagement involves providing patients with the necessary information and resources to make informed decisions about their care. It also involves involving patients in the decision-making process and acknowledging their preferences and values. One strategy to promote patient engagement is shared decision-making (SDM). SDM is a collaborative process between patients and healthcare providers that involves exchanging information about treatment options, benefits, and risks, and incorporating patient preferences and values in the decision-making process. SDM has been shown to improve patient knowledge and understanding of their health conditions, increase patient participation in decision-making, and improve patient satisfaction with their Care (Coronado-Vázquez et al., 2020).
Patient activation is another strategy to promote patient engagement. Patient activation refers to a patient’s knowledge, skills, and confidence in managing their health and healthcare. Higher levels of patient activation have been associated with improved health outcomes, including better self-management of chronic conditions and increased use of preventive services (Coronado-Vázquez et al., 2020). Strategies to improve patient activation include providing patients with education and resources, engaging patients in their care, and supporting patient self-management.
Patient empowerment is also important for promoting patient engagement. Patient empowerment involves providing patients with the necessary information and resources to actively participate in their care and make informed decisions about their health. Empowered patients are more likely to take an active role in their care, adhere to treatment plans, and achieve their health goals (Lambrinou et al., 2019). Patient engagement can also be facilitated through the use of technology. The rise of patient portals, mobile health apps, and telemedicine has provided patients with greater access to their health information and resources and the ability to communicate with their healthcare providers. Studies have shown that technology can improve patient engagement, increase patient satisfaction, and improve health outcomes.
However, there are also challenges associated with patient engagement. For example, patients may have different levels of health literacy, which can impact their ability to understand health information and participate in decision-making. Patients may also have different preferences for the level of involvement in their care, with some preferring to take a more active role while others prefer a more passive role. Healthcare providers may also face challenges in promoting patient engagement, including time constraints and competing demands.
Project Plan
To achieve these goals and objectives, the project will be divided into three phases: planning, implementation, and evaluation. During the planning phase, the project team will review existing patient education, communication, and engagement literature to identify best practices and evidence-based strategies. Based on this review, the team will develop educational materials for patients that are easy to understand, culturally appropriate, and accessible to patients with different levels of health literacy. The team will also identify healthcare providers who will participate in the project and provide them with training on effective communication and engagement strategies. The training will focus on active listening, clear and concise language, and the use of visual aids to facilitate understanding. The healthcare providers will also receive training on shared decision-making and patient empowerment, which will involve eliciting patient preferences and involving them in decision-making.
During the implementation phase, the educational materials will be distributed to patients through various channels, including patient portals, telemedicine, and mobile health apps. The healthcare providers will also implement the communication and engagement strategies they learned during the training. To evaluate the impact of the interventions, the project team will collect data on patient outcomes, including hospital readmissions, patient satisfaction, and adherence to treatment plans. The team will also conduct surveys and focus groups to gather feedback from patients and healthcare providers on the interventions’ effectiveness and identify improvement areas. Based on the evaluation results, the project team will make any necessary adjustments to the interventions and develop recommendations for scaling up and sustaining the interventions in the long term.
The project will be implemented in the following steps:
Develop educational materials for patients
A team of healthcare providers will develop patient education materials that address common patient concerns, such as medication management, discharge planning, and follow-up care. The materials will be designed to be easily understandable and accessible to patients. The project team must consider several factors to develop effective patient education materials. These factors include the patient population, health literacy levels, language barriers, and cultural differences. The team will need to ensure that the materials are tailored to the needs of the patient population and that they are presented in a way that is easy to understand.
The first step in developing patient education materials is identifying the key topics patients need to know. The team can use existing guidelines and best practices as a starting point, but they should also seek input from patients and healthcare providers to identify the most important topics. Once the key topics have been identified, the team will need to develop content that is clear, concise, and engaging. The content should be written in plain language and avoid medical jargon that patients may not understand. The team can use visual aids such as diagrams and illustrations to help explain complex concepts and make the materials more engaging.
The team should also consider the format of the materials. Patients may prefer different formats depending on their learning style and preferences. For example, some patients prefer written materials, while others prefer videos or interactive tools. The team can develop materials in multiple formats to meet the needs of different patients. The materials should also be culturally appropriate and sensitive to the needs of diverse patient populations. This may involve working with interpreters to ensure that the materials are available in different languages. It may also involve incorporating cultural traditions and practices into the materials to make them more relatable to patients. Once the materials have been developed, the team should pilot-test them with a small group of patients to gather feedback on their effectiveness and identify areas for improvement. The team can use this feedback to refine the materials before they are distributed more widely.
Train healthcare providers on effective communication and engagement strategies.
A training program will be developed to train healthcare providers on effective communication and engagement strategies, such as active listening, empathy, and shared decision-making. The training program will be based on best practices identified in the literature review. Effective communication is crucial in healthcare as it can enhance patient engagement and satisfaction, improve clinical outcomes, and increase healthcare providers’ job satisfaction. However, healthcare providers may need more training on communication skills during their formal education, leading to inadequate communication skills in clinical practice. Therefore, it is important to develop a training program that focuses on effective communication and engagement strategies for healthcare providers.
The training program will be based on best practices identified in the literature review. The literature review will involve a comprehensive search of relevant databases such as PubMed, Cochrane, and Google Scholar, using keywords such as “communication skills,” “healthcare provider,” “training program,” and “patient engagement.” The search will be limited to articles published in the last ten years to ensure relevance and currency. The review will include gray literature such as reports, policy documents, and guidelines. The training program will be designed to address the identified gaps in healthcare providers’ communication skills. The program will comprise didactic sessions and hands-on training using simulation and role-playing exercises. The didactic sessions will cover topics such as active listening, empathy, and shared decision-making. The hands-on training will allow healthcare providers to practice and apply the skills learned in the didactic sessions in a safe and controlled environment.
Active listening is a critical communication skill that involves paying attention to what the patient is saying without interruption or judgment. Healthcare providers will be trained to use active listening to build rapport with patients, understand their concerns and needs, and elicit their participation in the care process. Empathy is another essential communication skill that involves putting oneself in the patient’s shoes and understanding their emotional state. Healthcare providers will be trained to express empathy through verbal and non-verbal cues such as body language, facial expressions, and tone of voice. They will also learn how to respond to patients’ emotions and concerns compassionately and supportably.
Shared decision-making is a collaborative approach that involves healthcare providers and patients working together to make informed decisions about the patient’s care. Healthcare providers will be trained on how to engage patients in the decision-making process by providing them with relevant information, discussing the pros and cons of different options, and considering their values and preferences. The training program will also address cultural competence in communication. Healthcare providers will be trained on how to communicate effectively with patients from diverse cultural backgrounds, taking into account their beliefs, values, and customs. They will learn how to use language interpreters and cultural brokers to facilitate communication with patients who have limited English proficiency or who come from culturally and linguistically diverse backgrounds.
Evaluate the impact of the interventions on patient outcomes.
The impact of the interventions on patient satisfaction, health outcomes, and hospital readmissions will be evaluated using patient surveys and medical record reviews. Data will be collected before and after the interventions are implemented to assess their effectiveness of the interventions. After implementing a training program to train healthcare providers on effective communication and engagement strategies, it is important to evaluate its impact on patient outcomes. The evaluation will help determine if the interventions successfully improved patient satisfaction and health outcomes and reduced hospital readmissions.
Patient surveys will be conducted to gather feedback on the healthcare providers’ communication skills and engagement strategies. The survey will be designed to assess patients’ perceptions of their care, including their satisfaction with the communication from healthcare providers, their level of engagement in the care process, and their overall experience. The surveys will be administered to a random sample of patients before and after the implementation of the training program. Medical record reviews will also be conducted to assess changes in patient outcomes. The reviews will focus on relevant clinical indicators such as medication adherence, blood pressure control, and symptom management. The medical record reviews will be conducted before and after the implementation of the training program to assess changes in patient outcomes.
The data collected from patient surveys and medical record reviews will be analyzed to evaluate the impact of the interventions on patient outcomes. The data will be analyzed using statistical software, and the results will be compared before and after the implementation of the training program. If the interventions are successful in improving patient outcomes, it is likely that patient satisfaction will increase. Patients who feel that they are being heard and that their concerns are being addressed are more likely to feel satisfied with their care. Moreover, patients who are engaged in the care process are more likely to have better health outcomes. Engaged patients are more likely to adhere to medication regimens, follow lifestyle recommendations, and report symptoms in a timely manner. Improved patient outcomes may also lead to a reduction in hospital readmissions, as patients who have better health outcomes are less likely to require readmission. However, if the interventions are not successful, it is essential to identify the reasons for the lack of improvement. The patient surveys and medical record reviews can help to identify areas where the interventions were not effective, and modifications can be made to the training program.
Timeline of the Project
The implementation of the project will take a total of six months, with specific tasks assigned to each month to ensure the successful completion of the project. During the first two months of the project, the focus will be on developing patient education materials. The materials will be designed to provide patients with information on their conditions, treatment options, and ways to manage their health. The development process will involve collaboration between healthcare providers, patients, and patient advocates to ensure that the materials are accessible and useful to patients. In the third month, healthcare providers will be trained on effective communication and engagement strategies. The training program will be based on best practices identified in the literature review and will emphasize active listening, empathy, and shared decision-making skills. The training will be interactive and will include role-playing exercises to ensure that healthcare providers can apply the skills learned in real-life situations.
During months four and five, the interventions will be implemented. The interventions will include a range of communication and engagement strategies aimed at improving patient outcomes. These interventions may include using plain language when discussing medical information with patients, encouraging patients to ask questions and share their concerns, and involving patients in the decision-making process. In the final month of the project, the impact of the interventions on patient outcomes will be evaluated. This evaluation will involve patient surveys and medical record reviews to assess changes in patient satisfaction, health outcomes, and hospital readmissions. Data will be collected before and after the interventions are implemented to determine the effectiveness of the training program and interventions.
Resource People
To ensure the success of the project, it is important to engage with a variety of stakeholders, including healthcare providers, patient representatives, and experts in patient-centered care. These individuals can provide valuable insights into the development of patient education materials and the design of the training program for healthcare providers. Healthcare providers, including doctors, nurses, and other members of the care team, can provide input on the types of patient education materials that would be most useful for their patients. They can also provide feedback on the training program to ensure that it is practical and applicable in a clinical setting.
Patient representatives, such as patient advocates and support groups, can provide feedback on patient education materials to ensure they are understandable and useful. They can also provide feedback on the interventions to ensure that they are patient-centered and address the needs and concerns of patients. Experts in patient-centered care can provide guidance on best practices for patient communication and engagement. They can help ensure that the interventions are evidence-based and effective in improving patient outcomes and satisfaction. Finally, feedback from patients and their families will be essential in evaluating the effectiveness of the interventions. Patient surveys and medical record reviews will provide valuable data on changes in patient outcomes and satisfaction, but direct feedback from patients can provide insights into their experience and identify areas for improvement. By engaging with a variety of stakeholders, the project can ensure that the patient education materials, training programs, and interventions are designed to meet the needs and preferences of patients, healthcare providers, and experts in patient-centered care.
Top of FormIn conclusion, this project is a critical step towards enhancing patient care and satisfaction at Advance care. By addressing patient education, communication, and engagement with healthcare providers, the project aims to foster a culture of patient-centered care that prioritizes the needs and preferences of patients. The outlined goals, objectives, and timeline for the project reflect the team’s dedication to ensuring that each task is given the appropriate attention and time needed for successful implementation and evaluation. The project team will work collaboratively to develop patient education materials, design a training program for healthcare providers, implement effective interventions, and evaluate the impact on patient outcomes. Ultimately, the project’s success will be measured by its ability to improve the quality of care provided to patients and enhance their overall satisfaction with the services received at Advance care. The interventions implemented will seek to address common issues faced by patients, such as difficulty understanding medical information or feeling disengaged from their care. By addressing these issues and improving patient engagement, the project aims to improve health outcomes and reduce hospital readmissions. This project represents an important step toward improving patient care and satisfaction at Advance care. By prioritizing patient education, communication, and engagement, the project team hopes to create a lasting impact on the way healthcare is delivered and received at the organization. With a focus on collaboration and continuous improvement, the project team is committed to achieving its goals and delivering the highest level of care to patients.
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