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CRM System Essays

Organizational Change: Change Leader Interview

Introduction Organizational change is a difficult process that necessitates excellent leadership in order to manage numerous challenges and secure successful outcomes. In this post, I interviewed a change leader from my organization who was instrumental in a recent change effort. The goal of this interview is to learn about the leader’s experiences, perspectives on organizational transformation, ... Read More
Pages: 5       Words: 1320

An ERP System for Etisalat Telecommunication Company

Executive summary Like many telecommunication companies, Etisalat typically collects customer data to increase customer interactions and improve their experience with the company, thereby increasing the profit margin. The organization has used this data to its advantage to a considerable extent, forming a competitive edge over other companies. However, the organization has yet to utilize this ... Read More
Pages: 13       Words: 3336
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Individual Case Reflection: Startech CRM System

Introduction Customer relationship management is a critical key player in modern business management. This strategy aims at analyzing the relationship of the organization and its customers bearing in mind that customers form the basis of any successful organization. Building a successful customer relationship management plan in any organization can be a complicated process bearing in ... Read More
Pages: 8       Words: 2145
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