Adequacy of Existing Telehealth Technology Infrastructure in Organization/ Practice Setting

The current telehealth technology in the organization is the medical diagnostic system used by correctional care facilities to diagnose medical conditions affecting patients. The current technology can collect patient data such as blood pressure and blood sugar. It helps in the integration of decision-making among the members of the healthcare facility (Kraus et al., 2021). Different factors will determine how the new technology is integrated seamlessly into the organization. High bandwidth connectivity will be critical in ensuring the new technology operates expectedly. It will be critical to ensure optimal bandwidth utilization to ensure fast and reliable connectivity and minimize latency, leading to a positive user experience. Since the new tool involves AI, it will process and analyze large amounts of data, and a working and adequate internet connection will be required (Kraus et al., 2021). Integrating AI tools will also require interoperability, ensuring the different systems can communicate and work together, streamlining and automating the different processes. To ensure that the new technology is effectively introduced, it will also be critical to upgrade the existing hardware and software of the current systems in the organization. For the introduction of AI, specialized computer hardware that can use less energy and work programs faster will be required. Examples of this are the use of Lisp machines and neuromorphic engineering.

Tasks and Responsibilities for Deploying New Telehealth Technology

Some different tasks and processes will need to be completed for the deployment of new telehealth technology in the organization. These different tasks will be designated to particular departments or individuals in the organization who will play their role in realizing change (Valenta et al., 2021). One crucial task is communication, and it will be essential to communicate to the organization why this change is significant and how it will be done. It will include explaining to the different stakeholders the benefits of implementing the tool. The communications manager will have a critical role to play and devise a plan to communicate to the organization’s members using different methods such as posters, bulletins, memos, and emails. The second task is the project kickoff. The project will begin here, and the CIO will establish the team to participate, assign roles and responsibilities, and create and distribute an implementation plan to the IT team members (Kumar et al., 2020). The third task will include system installation and configuration. The IT supplier will install the system, and the IT team will usually be involved. The process will include configuring the system, setting the necessary outputs and reports, and testing them to see if they are ready to run.

The fourth step is change management, and here, the CIOP will oversee the management of the new change by guiding them through the process of understanding why the change has been done and how it will benefit the organization. Staff training is the fifth stage, and here, the staff will require system-specific training to operate the new system (Valenta et al., 2021). The IT team will guide the rest of the organization’s staff, such as the healthcare team, in understanding how to use the new technology. The sixth important step that will be integrated is data migration, and here, the team will migrate the data from the old system to the new one. It will be necessary for the IT team to pay attention to the format, content, and volume of the data. After this is done, contingency planning is the seventh step to be undertaken, and it will include preparing actions in place for a possible scenario with disruptions. For example, it can include a business continuity plan that will operate if the system fails. The eighth step is to go live, and here, it will include bringing the new system in place in the organization. During this phase, the IT team will need to consider various things, such as the skill readiness of the staff, available support, and the ease of adaptation (Kumar et al., 2020). It will also include monitoring for risks, possible concerns, and gaps that need filling. It also includes checking for any security concerns the system may cause. The final stage is measuring outcomes and results, which includes setting clear metrics to ensure the program’s success, keeping the program on track, and evaluating the system to ensure possible outcomes.

Implementation Schedule

It will be critical to ensure a schedule is in place to ensure seamless implementation of the new technology in the organization. The approach of implementation that the organization will use is the phased approach. The project will be implemented in different stages to ensure attention to detail (Li & Carayon, 2021). The old system will be replaced gradually, ensuring that, if an issue arises, it will only affect the systems at a single stage of the process and that no other systems are affected. The project has different tasks and timeframes to be carried out as follows.

Staff Training Requirements and Strategies

For effective outcomes in the project, it will be critical to determine the training needs of the staff. It includes identifying the different staff and teams to participate in the use of the new technology. Training will be done immediately after the technology is set up in the organization and before the employees can use it. For this to be done, it will be essential to identify the different categories of technology users. One category that needs to be trained is the crucial users (Lee et al., 2021). The committed employees know the organization’s processes (correctional care facility) and can use the systems daily. Training will ensure that the key users understand how the technology works. Another category to be trained is the fast-time users. The critical users will train these staff members once the new technology has been implemented. It will be most effective to provide in-house training to ensure more effective outcomes (Lee et al., 2021). Setting clear expectations for each role will be essential in the training process. For effective outcomes, monitoring employee performance will also be critical, which will help identify development opportunities. Creating a dialogue with the different individuals and teams will be essential for effective outcomes, and it will help identify the specific employee training requirements. The analysis will be vital since it will help identify the training and development needs specific to each team and job. For practical training, it will also be critical to set up systems for monitoring the performance of the employees.

Strategy for Collaborating With Patients and Other Healthcare Providers

The integration of the new technology will be met with much enthusiasm from the patients and other providers, though there may be some skepticism. Therefore, it is vital to ensure everyone is on board for better outcomes in integrating the new technology (Schot et al., 2020). It will be critical to ensure that any barriers in the organizational culture are dealt with to ensure positive outcomes. For this to be done, reviewing processes and policies will ensure positive outcomes. It will help to create a culture of collaboration in the organization. The collaboration will also include effectively identifying the problems and their solutions, ensuring that the different departments can focus on positive outcomes (Schot et al., 2020). Encouraging transparency between these different stakeholders will be critical. It will include enhancing a culture of transparency where each of these different people can share in decision-making. For this to be realized, it will also be essential to ensure accountability reporting systems, which means that the different stakeholders can work together to achieve different outcomes.

Post-deployment Telehealth Technology Evaluation and Maintenance Strategy

After the technology has been implemented, it will be essential to have a post-deployment technology evaluation and maintenance strategy. It is critical to note that workflows will be affected in the organization over the short and the long term. This is because the new technology will help save process time and enhance the realization of quality outcomes. For easy identification of what is working and what is not, a monitoring and evaluation team will be responsible for system oversight, working with the different departments to identify areas of concern that may need to be dealt with (Nakayama et al., 2023). It will include creating a completion report and documenting the entire experience of implementing the new technology. This will focus on the key performance indicators in evaluating the program’s success. It considers aspects such as the relevance and achievement of the project’s objectives, the team’s performance in installing the new technology, and adherence to the project cycle time frame (Nakayama et al., 2023).

Additionally, evaluating the new technology’s sustainability and capacity to meet the organization’s needs will be critical. Various factors will be considered in the maintenance and performance of this new technology. It will be critical to gauge how the new technology compares to the current solution, the type of plan required by the organization, and what data will be used to maintain the new technological solution.

References

Kraus, S., Schiavone, F., Pluzhnikova, A., & Invernizzi, A. C. (2021). Digital transformation in healthcare: Analyzing the current state-of-research. Journal of Business Research, 123, 557-567.https://doi.org/10.1016/j.jbusres.2020.10.030

Kumar, A., Krishnamurthi, R., Nayyar, A., Sharma, K., Grover, V., & Hossain, E. (2020). A novel smart healthcare design, simulation, and implementation using healthcare 4.0 processes. IEEE Access, p. 8, 118433–118471.doi: 10.1109/ACCESS.2020.3004790.

Lee, D., & Yoon, S. N. (2021). Application of artificial intelligence-based technologies in the healthcare industry: Opportunities and challenges. International Journal of Environmental Research and Public Health, 18(1), 271.https://doi.org/10.3390/ijerph18010271

Li, J., & Carayon, P. (2021). Health Care 4.0: A vision for smart and connected health care. IISE Transactions on Healthcare Systems Engineering, 11(3), 171-180.https://doi.org/10.1080/24725579.2021.1884627

Nakayama, L. F., Matos, J., Quion, J., Novaes, F., Mitchell, W. G., Mwavu, R., … & Celi, L. A. (2023). Unmasking Biases and Navigating Pitfalls in the Ophthalmic Artificial Intelligence Lifecycle: A Review. arXiv preprint arXiv:2310.04997.

https://doi.org/10.48550/arXiv.2310.04997

Schot, E., Tummers, L., & Noordegraaf, M. (2020). Working on working together. A systematic review of how healthcare professionals contribute to interprofessional collaboration. Journal of Interprofessional Care, 34(3), 332-342.https://doi.org/10.1080/13561820.2019.1636007

Valenta, S. R., Glanville, M., & Sederstrom, E. (2021). Telehealth development, implementation, and sustainability challenges: An Introduction to the telehealth service implementation model (TSIM™). Telemedicine: Overview and Application in Pulmonary, Critical Care, and Sleep Medicine, 61-69.https://link.springer.com/chapter/10.1007/978-3-030-64050-7_4