Critical Thinking
Critical thinking is applied in day-to-day activities to help in making sustainable decisions.
It involves cognitive analysis, evaluation, and synthesis of information, and it comprehensively helps in making reasoned decisions to solve problems effectively. As outlined in the case, it involves developing thoughtful questions, considering multiple perspectives, and comprehensively examining evidence before concluding. Employees must use strong critical thinking skills to assess situations, identify patterns, and devise innovative solutions that depict the professional setting.
Elements of Critical Thinking Reason, Emotion, and Communication
In the given scenario, Sally demonstrated critical thinking by analyzing the problems that clients were facing, and she was able to consider various options for resolution. In the same case, some issues were affecting critical thinking. The emotional biases and assumptions that Sally made were not professional. She failed to speak her mind when they were with colleagues, which could have worked as an eye-opener (Nosari, 2023). Despite her ability to sort challenges that the client was facing, she seemed to hesitate due to past negative experiences, and this was a narrow mind.
These barriers hinder her expression and ability to express objective judgment and reasoning. Sally boldly exhibited the characteristics of a good critical thinker by acknowledging her emotions. Shed could examine evidence and had a good relationship with customers. She tried to manage her emotions, and this ultimately made her make rational choices after evaluating the situation from multiple angles. At one point, she expressed her view to the management, and this was an assurance that she applied critical thinking in navigating complex workplace dilemmas.
Reason, Emotion, and Communication
Sally demonstrates reasoning by carefully weighing her options and considering the potential outcomes of her decision to attend the business dinner. On the same note, she holds her reservations and ensures that she does not comment. After all, it could be misinterpreted because it was not on record.
She showcased her rational thinking by listening to customers and solving disputes. However, emotions stemming from her past negative experiences caused hesitation and doubt. For insurance, it was not necessary to extend the warrant, considering the constant breakdown of the machine. It’s evident enough that During the dinner and event at work, Sally employed a diplomatic communication style (Editorial Team, 2023). She was polite and respectful even though she had a different opinion. Her tactful approach reflects her professionalism and indicates her ability to manage emotions and communicate in a social setting.
Fallacies and Argument
The argument in the case is the lack of an effective communication model between employees and management. It depicts the great need for a hierarchy of communication and ensures a proper delegation of duties. There should be collective responsibility for every action that has been taken in the organization. Evidence proves that the argument is valid, and critical thinking should be a tool for decision-making.
Conclusion
Customer handling is a very important aspect of every organization setup. Besides that, the management should be committed to act upon after-sale services such as warrants. Comprehensively, communication and matters related to work and offices should be discussed dully, and the management should be involved. In that regard, Critical thinking enhances the organizational ability to question, reasoning, and be open-minded, leading to informed and thoughtful conclusions. Consequently, there is a high-ranking rate of professionalism.
References
Editorial Team. (2023). Critical Thinking: What It Is and Why It’s Important. Editor. https://www.indeed.com/career-advice/career-development/importance-of-critical-thinking
Nosari, S. (2023). Creativity as a pedagogical premise of critical thinking and judgment. School Children as Agents of Change, 17-25. https://doi.org/10.4324/9781003374282-4
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