Involving technology in decision-making has become an essential commodity, primarily when producing equitable outcomes is needed. However, historical technology still needs to promote inclusion in different instances, resulting in bias and discrimination practices. This essay will examine the technology failure and challenges associated with inclusion practice and provide how McKesson Healthcare Company can implement these strategies.
History of Technology Failing to Foster Inclusion
Various factors have facilitated the failure of technology to provide an inclusive decision-making process. Such factors include a lack of uniqueness and ad uniformity among the technical team, algorithm bias, discrimination, and lack of minority groups in the implementation and designing processes(Kaplan et al., 2021). In most cases, the use of face to recognize an individual has been condemned for its bias against women and individuals of different colors due to how its algorithms are set. They are set mainly through consistent training by using mostly male faces with white colors, resulting in discrimination of other demographics and women. For example, Amazon’s facial recognition system was found to have a high percentage of errors when involved in darker-skinned individuals and women, hence showing a lack of adequate training in the system with appropriate data and a lack of oversight(Raji et al., 2020).
Challenges of Practicing Inclusion:
Practicing inclusion through the knowledge that all stakeholders must have stakes in every decision could be a challenge to forming a consensus owing to the time, effort, and resources mobilized in dealing with various viewpoints and ensuring that all the people’s voice is heard. In this, conflicts of interest might arise, power imbalances need to settle, and different priorities must reconcile the issue of how complex and time-consuming it is. On the contrary, the principle of inclusion will eventually result in making resolutions more enduring and responsible by considering different angles of the problem(Jansen & Kalas, 2020). Hence, it is essential to discover blurry views and foster bonds of respect and trust among all stakeholders. Through cultural diversity and the operational environment that promotes inclusivity, organizations can draw upon the collective wisdom of their team and stakeholders to reach the best results. Lastly, the organizations must have their people entirely on board, who achieve through greater trust and buy-in from all parties involved.
Examples of McKesson Healthcare Company
Diverse Hiring and Inclusive Design: The McKesson healthcare company can employ various professionals with various skills to make appropriate decisions relating to technology and other perspectives. It can be done, for example, by recruiting a team involving the minority groups and women in McKesson company. Through this, they can mitigate the challenges, such as bias and discrimination associated with technology implementation.
Community Engagement and Co-Creation. In designing and implementing, the McKesson healthcare company can involve all its stakeholders, ranging from health providers and members of the community to patients, to provide their views on the use of technology. For instance, McKesson Healthcare could defer individuals from its stakeholders to form a committee to advise on how best to design and implement the technology. Through the use of a committee in co-creating solutions, the company can come up with a way of providing feedback and aligning the technology to meet the standards and values of the community, hence giving effective services(Ginting, 2022).
In conclusion, it is essential to understand the past failures of technology and the importance of including stakeholders before implementing any program. Through learning this, a company such as McKesson Healthcare can develop innovative ideas to implement technology that provides quality and inclusiveness. Hence, an inclusive practice can allow any institution to be trusted by its stakeholders and enhance collaboration, producing the best services and products.
Reference
Ginting, G. (2022). THE POWER OF COMMUNITY ENGAGEMENT FOR DELIVERING CO-CREATION VALUE (Case: Paguyuban Sentra Industri Tempe Sanan-Malang Jawa Timur). Journal of the Community Development in Asia, 5(3), 72–83. https://doi.org/10.32535/jcda.v5i3.1844
Jansen, L. J. M., & Kalas, P. P. (2020). Improving Governance of Tenure in Policy and Practice: A Conceptual Basis to Analyze Multi-Stakeholder Partnerships for Multi-Stakeholder Transformative Governance Illustrated with an Example from South Africa. Sustainability, 12(23), 9901. https://doi.org/10.3390/su12239901
Kaplan, L. R., Farooque, M., Sarewitz, D., & Tomblin, D. (2021). Designing Participatory Technology Assessments: A Reflexive Method for Advancing the Public Role in Science Policy Decision-making. Technological Forecasting and Social Change, p. 171, 120974. https://doi.org/10.1016/j.techfore.2021.120974
Raji, I. D., Gebru, T., Mitchell, M., Buolamwini, J., Lee, J., & Denton, E. (2020). Saving Face: Investigating the Ethical Concerns of Facial Recognition Auditing. Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society. https://doi.org/10.1145/3375627.3375820
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