Performance Improvement Report – Department of Motor Vehicles (DMV)
Executive Summary Problem Statement The Department of Motor Vehicles (DMV) faces widespread discontent and complaints from citizens due to the complex, time-consuming, and inefficient vehicle relicensing and driver’s license renewal process. The average wait time for vehicle inspection and licensure is 75 minutes, leading to long queues and customer frustration. The DMV’s most significant problem ... Read More
Pages: 11 Words: 2788