The queue at Toronto Airport was done in one line, and each airline had a separate indication of what line to go to. The queue arrangements were well-marked and followed simplistically. Staff members also showed the passengers the appropriate line if they needed clarification. Staff members were friendly and apportioned groups while the lines moved right. FIFO was the mechanism implemented initially. Each passenger must be subject to the same rules and rites. The priority system at Toronto Airport is put in place by a number of other factors, such as flight time, class, and loyalty program member status. Passengers with earlier flights, business class or first class champions, or higher frequent flyer status are usually given priority (Morrison,2022). After checking in, passengers will go to the boarding zone, where priority is often given to first-class, business-class, disabled passengers, families with young children, and high-ranking frequent flyers. This was, in turn, revealed by a dedicated line meant for them and quick service. First of all, the prioritization system was fair because passengers were served according to the order of their priority. This is accomplished operationally by the announcement system, separate lanes for boarding, and staff members who ensure that people on the priority board get priority, hence the smooth and fast process. The system has developed over time to bring automation and efficiency through technology.
Technology has undoubtedly made the organization of a standing line and the priority of the rule system more flexible. With the advent of check-in-online and self-service counters, many passengers no longer have to queue at the service desk. This has simplified the process and done away with a highly complex priority rule system. Besides that, Toronto Airport has a Nexus program for low-risk passengers who get a quick way to clear customs and security checks. Moreover, carriers can offer paid services, allowing for easy check-in and faster passage through security, access to comfortable lounges and other attributes facilitating a smooth journey for travellers (Tovar and Mathieu Bunel, 2023). These technologies provide instant information on queues, permit travellers to check in and print the boarding passes on their own and enable the management of reservations at any time and anywhere, which leads to optimized processes and improved passenger experience. In addition, I observed the existence of exception and preemptive discipline in the steps form and the rule system of priority. To allow a smoother flow of passengers, Toronto Airport will probably apply exemptions to the queue layout or the convenience rule system in some cases. For instance, when a traveller is running behind in time for the flight, the authority allows them to join the first-come, first-served queue. Also, like an airline employee, if a passenger needs to run for her next flight, she may be given priority treatment to ensure she reaches her destination. These are often done under the purview of airport staff and are granted as per the requirements of the individual.
Toronto Airport might have a pre-emptive punishment system to prohibit line and queue jumpers anywhere in the airport. It can contain actions, such as marking lines, displaying the priority rule system, or letting airport personnel take action with these rules. If travellers do not comply with the regulations, they will be asked to wait in the back of the line or face other disciplinary actions. For the most part, Toronto’s check-in organized system was straightforward and efficient – passengers were all queued up in the correct order. Despite being relatively simple, the prioritized rule system did its work well and showed priority to ensure passengers decently. The advent of technology has tremendously facilitated the check-in process for multiple individuals, thus minimizing the wait time. And lastly, exemptions and immediate discipline are the wait line layout and the priority rule.
Reference list
Morrison, W.G. (2022). The Evolution of Canada’s Airports and Airport Policy: A Review. Canadian Public Policy, 48(3), pp.343–359. doi: https://doi.org/10.3138/cpp.2021-068.
Tovar, E. and mathieu bunel (2023). Fairness of the First-Come, First-Served Rule on the Rental Housing Market: Answers from a Hypothetical Survey Experiment. Doi: https://doi.org/10.2139/ssrn.4627995.
write