Management Essays

Customer Service Training Proposal (CSTP)

Executive Summary The customer service training proposal (CSTP) is designed for use by customer service representatives who are looking to develop the skills necessary to communicate with customers in a way that inspires customer loyalty and repeat business. The CSTP will be divided into three parts: a section on identifying and communicating with diverse customers, ... Read More

Pages: 5       Words: 1104

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CSL Limited: Report

Executive Summary This report presents critical financial management information for CSL Limited. The report is divided into five sections focusing on different aspects of the company and its approach to financial management. The first section looks into the company and the industry in which it operates. The section also gives a brief overview of the ... Read More

Pages: 8       Words: 2015

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Critical Thinking in Decision Theory: Russel Athletic Case

Outsourcing labor to developing countries is increasingly becoming a cost-cutting strategy for most multinational companies. This trend stems from the low wage costs and less stringent labor regulations in most developing nations. However, these conditions have been the source of sweatshops – unprecedented exploitation of workers characterized by poor working conditions and meager wages. These ... Read More

Pages: 7       Words: 1919

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Costco and the Power of High-Quality Relationships

Is Costco continuing to do well? Customers who acquire membership at Costco’s wholesale retailer are eligible for discounts on various items. The shop is designed to resemble a warehouse. In 1976, still known as Price Club, Costco started in San Diego in a building converted into an aviation hangar. When they established their first warehouse ... Read More

Pages: 5       Words: 1106

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Descriptive Research: Coping With Challenging Customers in the Fire Service

Introduction In the fire service, it is not uncommon to come across challenging customers. This can be anything from people who are uncooperative during an emergency to those who make baseless complaints against the department. While it is essential to provide good customer service, there are times when firefighters need to take a step back ... Read More

Pages: 3       Words: 810

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Concepts of the Relational Theory of Power

Although conflicts can happen anywhere, in a romantic, family, or workplace setting, the concepts of relational theory can be used to best deal with the conflict. According to a relational power theory, influence over another person equals that individual’s dependence on them, and vice versa. This view asserts that power is a feature of social ... Read More

Pages: 3       Words: 712

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The Impact of Organizational Change

Introduction A company’s ability to adapt and grow with the times depends on its ability to drive organizational transformation. An organization can undergo internal or external changes. For example, geopolitical, financial, environmental, technical, and sociocultural factors influence a corporation’s adaptation to today’s globe. When a company recognizes the need for a change, it may utilize ... Read More

Pages: 6       Words: 1504

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CJ Industries and Heavey Pumps

This case study is about CJ Industries, and Heavey pumps supplying engine components and pumps to Great Lakes. CJ industries received a five-year contract from Great Lakes to supply engine components for luxury boats coasting ten millings starting July 2008. On the other hand, Heavey supplied bilge pumps. The case study is to identify the ... Read More

Pages: 4       Words: 929

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Challenges and Solutions to Management Problems

Leadership is viewed as the possession of power by an individual to ensure the achievement of an organization’s mandate. However, Prentice’s elaboration of Leadership makes more sense_ Leadership is the ability to engage human aid by understanding their personal goals and capitalizing on that to yield team mandate. He described this form of Leadership as ... Read More

Pages: 4       Words: 887

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Collaborative Leadership; Colin Powell

Early Development Colin Powell was born on April 5th, 1937, in New York (Harlem). He was a son of a Jamaican immigrant. The family provided solid bases for the development of his leadership qualities. Significantly, it influenced the development of his morals, values, character, and beliefs. In his early life, Colin learned the benefits of ... Read More

Pages: 15       Words: 3918

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Coca-Cola Company Procurement Strategy

Procurement professionals use the Kraljic matrix to assess the risk of acquiring products from new suppliers who enter the supply network (Montgomery et al., 2018, p. 198). It assists the firm in determining appropriate suppliers to collaborate with to meet its objectives and keep operations operating smoothly. The Kraljic matrix of the Coca-Cola Company is ... Read More

Pages: 3       Words: 584

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Essay on Change Management

Introduction  Change management is an integral part of every firm as organisational change is inevitable. Improper application of strategies during the process can lead to eventual failure or closure of a firm, as has been witnessed in the business world. Consequently, it is critical for the management of any firm to follow the proper process ... Read More

Pages: 5       Words: 1123

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Challenges Facing the Malaysian Construction Industry

Abstract Practical strategic thinking is critical for organizational success because it supports the development of vital plans that match firm objectives and maintain a competitive advantage. This paper will highlight the application of strategic thinking at the firm level in the Malaysian construction industry, identify various challenges facing the industry, and various applications of strategic ... Read More

Pages: 13       Words: 3547

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Challenges and Financial Impacts of Adopting New Lease Standard

Cathay Pacific is identified among the largest airlines in Hong Kong. The new accounting standard, IFRS 16, requires recognition of lease transactions as right-to-use assets and lease liabilities by lessees; hence they should be included in the financial statements. Adopting the standard is identified to impact businesses significantly through increasing their debts and EBITDA, reducing ... Read More

Pages: 4       Words: 949

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Case Study: Tylenol Crisis

In 1982, Johnson & Johnson’s Tylenol capsules in various pharmacies around Chicago were tampered with and laced with cyanide poison. Consequently, seven people died due to poisoning after taking the drugs. This incident became a crisis for the company, working hard to save its reputation. However, the company recovered from the crisis and reintroduced the ... Read More

Pages: 5       Words: 1203

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