Lack of Emotional Intelligence in Business.

Introduction

Emotional intelligence (EI) is an essential component of successful business management. In the highly competitive and rapidly changing business environment, High EI administrators will be able to guide their teams better, make consistent decisions correctly, and maintain a healthy workspace. A highly emotionally intelligent executive can deal with complex business challenges compassionately and firmly because such executives know how to judge their feelings and others’ accurately. Considering these critical thoughts, it becomes evident that emotional intelligence is essential for long-term success in any business environment and should be desired. This essay will focus on the idea that emotional intelligence development should be a significant concern in business management approaches. It will demonstrate this by focusing on the crucial role of emotional intelligence in business organizations, showing how it influences management style decision-making mechanisms, conflict resolution adaptation’s ability to respond to customer needs, and other relevant endemic issues.

Emotional intelligence significantly impacts decision-making, a fundamental quality for a successful business organization. An organization’s results depend on most of its decision-making, which forms an essential aspect of business management. Mishra (2022) found that business leaders with high emotional intelligence can see, feel, and master the emotions of themselves and others; hence, they can make reliable decisions whenever required. Alzoubi and Aziz (2021) investigated the relationship between strategic decision-making quality and emotional intelligence in open innovation systems. Their work supported the idea that deeper emotional intelligence correlated with an increased ability to assess the feelings and inspirations of significant others, contributing to better-quality strategic decisions.

In positions involving customer interaction, staff need to have high emotional intelligence. Employees with high levels of EI can connect to customers, know their issues, and sell personalized and workable deals. This claim is credible, as evidenced by Lam et al. (2020), who studied how emotional and cultural intelligence affected hotel guest satisfaction. Emotions play a significant role in interacting with consumers at the workplace. Intelligent, vocal business leaders are very capable of identifying and comprehending the feelings of their customers; hence, they can react appropriately in complex situations. A manager with relatively high emotional intelligence will be able to address an angry customer by remaining calm, listening attentively to the complainant, responding politely, and thinking over. Simillidou et al. (2020) argue that managers who control themselves emotionally can calm tense situations and make customers feel heard or appreciated.

High EI leaders can also anticipate and respond to customers’ positive requests. They can understand nonverbal signals such as body language and facial expressions to assess a customer’s emotional state. This allows them to respond and communicate in ways that best suit their customers’ demands so they get personal experiences. Emotional awareness at this level enhances customer satisfaction and trust. Emotional intelligence is the essence of success in most customer-facing functions. Representatives with higher emotional intelligence are perceived to meet the guests’ wishes better and needs at a hotel, contributing positively towards guest satisfaction (Lam et al. 2020). Therefore, this proves that emotional intelligence is one of the critical factors in improving customer satisfaction and supporting a business on its way to successful development. It is also essential in business management, especially for jobs that require customer satisfaction. Research by Lam et al.2020 demonstrates that it is vital for customer satisfaction and can strengthen a business as it successfully pursues its firms or projects. To provide top-quality service, companies should emphasize enhancing employees’ emotional intelligence competencies so that the effects of their improvements can be sustainable.

A key component of effective business administration is emotional intelligence. Supramaniam and Singaravelloo (2021) analyzed how emotional intelligence affected organizational performance within Malaysian public organizations. The authors concluded that successful leadership in firms requires emotional intelligence. Administrators with elevated emotional intelligence better comprehend and direct their feelings and those of their team individuals, driving improved communication, collaboration, and general productivity. Additionally, to create a healthy work climate, executives with great emotional intelligence are superior at overseeing differences and finding helpful solutions. The research is focused on the relationship between emotional intelligence and victory in business organizations. It outlines how easy it could be for leaders to develop and nurture their emotional intelligence. Therefore, emotional intelligence may be an essential quality contributing to the viability and efficiency of business administration’s operation.

Furthermore, emotional intelligence plays a very significant role in the lives of influential business individuals because today’s business world is dynamic and keeps changing daily. Dhoopar et al. (2021) explained how emotional intelligence is critical in organizational agility and representative effectiveness. They emphasized that firmly emotionally intelligent administrators kept their emotions under control and were positive, such leaders giving self-confidence to followers who adopt that atmosphere. They can plunge into challenges and the unpredictable to enable their teams and businesses to innovate, adapt, and grow in such a dynamic environment. Adaptability and flexibility are unbelievably rewarding and sustaining in the business world. Emotional intelligence could be valuable for administrators since it helps them direct their groups through adversity and seize development opportunities.

Some people contend that emotional intelligence isn’t required for effective business administration. This point of view overlooks the imperative role emotional intelligence plays in decision-making and the success of an organization (Odame et al., 2020). Complex skills like technical capability and budgetary savvy are vital for company organizations. Nonetheless, studies such as Deb et al. (2023) have shown that emotional intelligence impacts the calibre of strategic choices, influencing a company’s ability to succeed. For businesses to adjust and thrive in a rapidly changing market, open innovation requires emotional intelligence, per Alzoubi and Aziz’s study (2021). Viable decision-making and resource administration depend on leaders’ capacity to empathize with partners, communicate clearly, and produce strong bonds with them. These capacities are all made possible by emotional intelligence. Therefore, emotional intelligence guarantees good strategic decisions and organizational success, even though technical capability and financial acumen are essential in business administration.

Conclusion

One vital issue that ought to be addressed in business is the lack of emotional intelligence. The significance of emotional intelligence in successful trade administration has been emphasized in this essay, particularly considering decision-making, handling of conflict, flexibility, and client satisfaction. Observational studies have repeatedly illustrated that emotionally intelligent managers are more capable of settling disputes, exploring uncertainty, and coming up with customized solutions for their clients. Long-term success in any corporate setting requires comprehending and controlling feelings in oneself and others. Companies can improve their efficacy, fortify bonds, and develop a happy workplace environment by emphasizing the development and advancement of emotional intelligence in administrators and staff. Not only is emotional intelligence an alluring characteristic in business organizations, but it is additionally an essential need for success within the modern, vicious business environment. Organizations must recognize and rectify the emotional intelligence gap to reach their maximum potential and involvement in long-term success.

References

Alzoubi, H. M., & Aziz, R. (2021). Does Emotional Intelligence Contribute to the Quality of Strategic Decisions? The Mediating Role of Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 130. https://doi.org/10.3390/joitmc7020130

Deb, S. K., Nafi, S. Md., Mallik, N., & Valeri, M. (2023). The mediating effect of emotional intelligence on the relationship between employee job satisfaction and firm performance of small business. European Business Review. https://doi.org/10.1108/ebr-12-2022-0249

Dhoopar, A., Sihag, P., Kumar, A., & Suhag, A. K. (2021). Organizational resilience and employee performance in COVID-19 pandemic: the mediating effect of emotional intelligence. International Journal of Organizational Analysis, ahead-of-print(ahead-of-print). https://doi.org/10.1108/ijoa-06-2020-2261

Lam, R., Cheung, C., & Lugosi, P. (2020). The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities. Journal of China Tourism Research, 1–23. https://doi.org/10.1080/19388160.2020.1771500

Mishra, D. (2022). An Analysis of the Role of Emotional Intelligence in Corporate Leadership. ECS Transactions, 107(1), 14959–14973. https://doi.org/10.1149/10701.14959ecst

Odame, C., Pandey, M., & Pathak, P. (2020). Emotional Intelligence and Its Importance in Sustainable Human Resources Development: A Conceptual Model. Sustainable Human Resource Management, 273–287. https://doi.org/10.1007/978-981-15-5656-2_17

Simillidou, A., Christofi, M., Glyptis, L., Papatheodorou, A., & Vrontis, D. (2020). Engaging in emotional labour when facing customer mistreatment in hospitality. Journal of Hospitality and Tourism Management, 45, 429–443. https://doi.org/10.1016/j.jhtm.2020.10.001

Supramaniam, S., & Singaravelloo, K. (2021). Impact of Emotional Intelligence on Organizational Performance: An Analysis in the Malaysian Public Administration. Administrative Sciences, 11(3), 76. mdpi. https://doi.org/10.3390/admsci11030076

Draft

Issue: Lack of Emotional Intelligence in Business.

Argument: Emotional intelligence plays a crucial role in successful business administration.

Point to prove: Developing emotional intelligence should be a top concern in business administration methods.

Critical areas of business administration that require high emotional intelligence:

• Decision making
• Conflict resolution
• Client satisfaction
• Effective leadership
• Adaptability and resilience of business.

Support with evidence that the areas mentioned above require high emotional intelligence and show that they are crucial in successful business administration.

An opposing view on the importance of emotional intelligence in business administration:

It is not necessary to have emotional intelligence to succeed in business administration. As a soft skill, emotional intelligence in business administration may not be as significant as complex abilities like technological proficiency and financial acumen. The main goals of business administration are resource management, problem-solving, and strategic decision-making. These tasks don’t always call for high emotional intelligence.

Refute the above opposing view and support the argument with evidence.