Enterprise systems are massive software development packages that can track and control all of a company’s complex and hectic activities. These systems serve as an operations center, assisting with organization efficiency as well as surveillance and selection simplification. It can be difficult to choose amongst Enterprise Resource Planning solutions because there are so many possibilities. Companies and technology are continually evolving and developing, and new entrants generate competition for the established ones. Amazon Company is a good example of a company that has adopted the Enterprise System Recommendation. The goal of this project is to emphasize the following components in Amazon Company: best practices used by the Amazon when installing ERP, What went wrong with the ERP implementation and what the company should have done differently, What improvements, based on the textbook’s recommendations, should have been made in this work will be discussed. How other companies in the e-commerce business are using ERPs, and what recommendations e-commerce companies have implemented, could be used by Amazon to improve their ERP.
Enterprises in the e-commerce business like the Amazon strive to achieve strengths by developing and maintaining a one-of-a-kind procedure for collecting individual customer data and their buying habits. AS amazon was implementing the ERP they used to gather user feedback throughout. This practice assisted Amazon understand how its workers work and connect with others, as well as their everyday challenges. Comments also aided with the deployment of the system, allowing it to address real-world user needs. Final feedback assisted in detecting faults and provided suggestions for future enhancements after the take. One of the few alternatives available to Amazon sellers when it came to explaining themselves what had transpired was to put a remark on a favorable or bad review. Bad publicity now exists without more information, as this feature was disabled.
The other best practice that Amazon implemented was to train its employees. Employees were given solid training program appropriate to their jobs, such as task teamwork, IT team practice and database administrator training. When new employees are hired the Amazon, had a continuous training program in place. As your employees run into problems and have queries after the go-live date, providing appropriate support in place.
When Amazon implemented an ERP system it had significant impact on entire firm, it got inevitable that a number of issues occurred. These limitations, however, did not prevent Amazon from reaping the benefits of ERP.one of the areas that the amazon failed is when selecting ERP that is flexible and user friendly. ERP solutions demanded that it to adapt Amazon to the ERP’s workings and procedures which was not effective. According to (Islami, 2019) it is vital to pay attention to the different aspects that influence adoption, such as knowledge availability and accessibility in different organizations. Accessibility is important for software acceptance throughout the organization, but is only one space of the current ERP puzzle. Versatility is the other half—possibly the more crucial half—of overall ERP performance. Organizations can adjust to constant changes in their institutional and regulatory situation using versatile ERP software. Organizations do not need to be concerned with ability of their information systems to incorporate process changes.
According to the textbook presented “Information technology for management” there are some changes and implementations that would have worked best to the Amazon organization to avoid errors during the ERP implementation. Some of the adjustments would help users better comprehend the ERP system’s core features, so they’ll know what functions they’re utilizing or have access to. As a result, firms are more likely to take advantage of opportunities to automate business operations, improve functionality, and meet more targets. Another thing while deploying the ERP system is that orders should be thoroughly vetted. The organization will realize how limited the system’s capabilities is once it is adopted, and how this will affect its existing best practices. A company should never install new ERP software without thoroughly screening vendors. According to (Meghana, Mathew & Rodrigues 2018) before making a final decision, it is recommended that meet with at least 5 different providers. A cloud-based ERP service provider will make changes and also decision-makers can design ways to fulfill their company’s requirements.
Enterprise Resource Planning (ERP) is software that has become famous in the e- commerce field. . Other e-commerce companies employ an ERP system in this manner. Ascertain that there is sufficient stock, ERP systems refresh inventory regularly, ensuring that these facts are correct. Clients who want to know where their purchases are and when they may expect them should be able to track them down as easily as feasible. An Enterprise resource planning automates accounting functions and updates order tracking as required. It also informs clients about the status of their orders. An accounting ERP system can assist your organization in submitting proper information to the Internal Revenue Service (IRS) each year, lowering the risk of tax issues. There’s also a rise in demand: With a solid ERP system in place, businesses won’t have to worry about increasing sales and demand..
Some of the recommendations that would work at Amazon that are working in other e-commerce organizations like the Alibaba group of companies. Amazon can track leads, automate field service duties, and optimize business operations via an online portal with this ERP software. The ERP system is tailored to machine and job shops, with capabilities such as estimating and accountancy connection, resource planning, customer relationship management, and statistics. Workday helps worldwide firms organize and maintain HR activities, financials, new hire and onboarding chores, and accounting processes as a cloud-based ERP solution. ERP systems in big enterprises, according to (Kujala & Halonen 2018), can easily handle information about customers, conversations, and communications, as well as Administrative activities and financial services. Low- and medium businesses in a range of industries can benefit from integrating this ERP system with e-commerce activities. It helps with managing inventory, statistics, finance, logistics management, and marketing.
To sum this work it’s evident that the enterprise resource planning can be of great importance to big and small firms, since this program can keep track of and regulate all of a firm’s operations The ERP system has helped Amazon by building and maintaining a one-of-a-kind system for collecting individual client data and purchasing behaviors, it has also assisted Amazon in achieving its strengths. Throughout the process of integrating the ERP, Amazon gathered user input. This strategy helped Amazon better understand how its employees work and interact with one another, as well as the issues they face on a daily basis. ERP software is still an important component of any successful organization. The advantages of deploying an ERP system in the organization speak for themselves, providing a competitive and financial boost as well as increased productivity, cooperation, and communication. With diligent research, your company can prevent potential problems and start reaping the benefits right away.
Reference
Islami, Y. B., Lubis, M., Witjaksono, R. W., & Azizah, A. H. (2019, November). Development of the Means of Engagement (MOE) Model in the Context of Enterprise Resource Planning (ERP) for User Acceptance Level. In 2019 7th International Conference on Cyber and IT Service Management (CITSM) (Vol. 7, pp. 1-6). IEEE.
Kujala, V., & Halonen, R. (2018, December). Business Growth Using Open Source e-Commerce and ERP in Small Business. In International Conference on Intelligent Systems Design and Applications (pp. 147-158). Springer, Cham.
Meghana, H. L., Mathew, A. O., & Rodrigues, L. L. (2018). Prioritizing the factors affecting cloud ERP adoption–an analytic hierarchy process approach. International Journal of Emerging Markets.
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