In healthcare systems of the modern era, the problems of accessibility and operational efficiency have been the everlasting barriers to the smooth process of patient care delivery all the time. Patients are often delayed in getting seen by their doctors, resulting in an extension of their complaints and delay in treatments. In addition, healthcare providers are beset with increasingly complex administrative tasks that distract them from nursing patients from a sincere and dedicated perspective (Van Dyk 2014). These shortcomings put at risk the effectiveness of the healthcare and the very bedrock of health that encompasses a person’s sense of fulfilment and satisfaction.
Stakeholders
The health ecosystem involves a wide range of players with different roles and interests, which interconnect and blend to form the framework for healthcare delivery. The aforementioned stakeholders include the patients who are the most affected and the ones who receive healthcare services whose experiences largely shape the delivery of care. Doctors, nurses, and other health personnel form another crucial group of stakeholders whose job is the provision of healthcare and improvements of patients’ conditions. In addition, hospitals also provide the crucial gateway for medical services, which eventually open multiple branches for healthcare systems (Wade Eliott and Hiller 2014). Healthcare insurers are quite indispensable players that aid in arranging healthcare finance, and pharmaceutical companies are the ones that develop and provide medicines to cure ailments. Whether it is patients, doctors, nurses, healthcare administrators or insurers, all of these individuals and entities join to create a complex healthcare environment that needs innovative approaches to deliver care that is top-notch and to generate desirable health outcomes.
Description
ElevateCare is a mobile application that functions beyond the boundaries of conventional modes of service delivery, creating an innovative paradigm. By utilizing the latest technologies, such as A.I. and natural language processing, ElevateCare actually creates a combination of computational solutions and design principles, which is user-centred. The app has a friend user interface that prompts user interaction, hence offering a no-barrier interface for all age groups.
Figure 1 is a visual representation of the Innovation.
Practically, ElevateCare harmonizes a series of healthcare facilitation services that are specially designed to promote patient independence and ensure optimal care coordination. Integral features constitute appointment scheduling, which users can confidently use in order to arrange consultations with healthcare providers where the hassles of traditional scheduling systems may be avoided.
In addition, ElevateCare’s cognitive abilities encompass sending users individual medication reminders and appointment notifications, consequently assisting in adhering to prescribed treatment regimens and decreasing healthcare services utilization trends. By means of fostering the informational landscape, ElevateCare becomes the gate of knowledge, allowing users to enter the pool of curated educational resources which contain a range of important health topics and treatment methods. This educational element is multifaceted as it not only creates health literacy among users but also gives them the chance to make knowledgeable decisions about their healthcare as per their own needs and preferences (Tuckson Edmunds and Hodgkins 2017).
Aggressively, ElevateCare builds the integration of virtual consultation, allowing users to take advantage of the advanced telemedicine features, which provide the first remote interaction with certified healthcare professionals. It introduces a transformative power that expands beyond geographical limitations and the constraints of time, thus resulting in a paradigm shift in models of healthcare services delivery and creating an environment that fosters the patient healthcare system (Bradford Caffery and Smith, 2016). The integrated model of ElevateCare uniquely represents an advanced technological application in the health sector, thus marking a period of renewed patient involvement, successful care coordination, and maximum health outcomes.
Unique Selling Proposition
ElevateCare is unique in its design as compared to other mobile health applications because of the robustness of its system, which exceeds the abilities of standard mobile health applications. The integration of electronic health records (EHRs), which is the cornerstone of its unique selling proposition, not only increases care continuity but also enhances the quality and speed of healthcare delivery (Yuehong et al 2016). Unlike in patients’ previous experiences, ElevateCare acts as a connector between patients and medical providers that enables the flow of real-time data and distilled insights from the EHR database. Such interoperability allows patients to have an unprecedented access to their comprehensive medical history, treatment plan, and diagnostic reports, which prompts informed decision-making and fosters an active collaboration between patients and providers in seeking for the best possible health outcomes. Also, AI-based capability development is leveraged to enhance the care experience and engagement levels. A key element of this undertaking is the incorporation of an AI-powered chatbot function, which is equipped with advanced language processing technologies (NLP) that function as virtual assistants and provide personalized analysis of patients’ queries. The chatbot’s cognitive powers allow it to autonomously classify patient queries, to provide health information, and to recommend solutions promptly when needed, thereby rendering the human interaction unnecessary in usual cases. Streamlining communication through this channel not only improves patient satisfaction but also facilitates the healthcare providers by reducing the burden of time and resources so that they can make reasonable use of time and resources for clinical care delivery activities (Wade Eliott and Hiller 2014).
Resources Needed
In order to successfully design and implement ElevateCare, a coordinated use of human and non-human resources is essential. Access to a pool of qualified workers who combine their knowledge of mobile application development software and A.I. competency in machine learning models alongside professionals with clinical practice and patient care expertise headlines the list of crucial resource considerations in this application (Langarizadeh Moghbeli and Aliabadi 2017). The interdisciplinary nature of the team is the greatest strength as it combines tech expertise with industry-domain specific expertise, making it easier to turn ElevateCare’s revolutionary vision into reality.
Moreover, establishing partnerships with healthcare providers, including hospitals and clinics become one of the major strengths of ElevateCare. Interoperability is guaranteed through partnerships for collaboration. Seamless data integration from electronic health records (EHR) systems is facilitated by those collaborative partnerships. Along with this, collaborating with healthcare facilities provides an opportunity for users to test and validate, therefore giving the chance to improve various aspects and functions in the bridge with users’ experiences and clinical workflow.
Financial resources are, however, one of the most powerful determinants of ElevateCare’s moving on a trajectory of growth. Money from crowdfunding is actually intended for software development projects, which involve coding, testing and assuring the quality of the product. Also, besides this, monetary support for marketing efforts to raise awareness and promotion of the product among the target groups plays an important role here (Weinstein, et al 2014). In addition, maintenance and support operations in which continued financial investments continuously need to be allocated to ensure the app is well maintained and its standard is appropriate for the dynamic healthcare setting.
Stakeholder Engagement
The evolution of ElevateCare from an idea to a reality is tightly woven into a whole array of activities aimed at creating pre-launch and post-launch relationships with stakeholders. Before the app is launched on the market, deep stakeholders consultations are necessary, which entail consideration of the views of different communities consisting of patients, health professionals and other stakeholders. Such discussions contribute to the identification of user requirements, description of user preferences, and optimization of the features offered by ElevateCare to cater for these preferences.
Most notably, following the approval of the app will be dedicated approaches to continue engaging the stakeholders through relevant marketing campaigns and user engagement techniques. To accomplish this, there has to be an innovation of a feedback-driven environmental system in which user sentiments and experiences represent the most critical inputs for a continuous iterative cycle of product improvement (Cimperman Brenčič and Trkman 2016). Lastly, strategic partnerships with major hospitals within the healthcare sector will pave the way for both institutional buy-in and widespread adoption among healthcare professionals. This will result in ElevateCare being perceived as a transformative entity within the healthcare segment.
Financial Requirements
The embryonic phase of ElevateCare requires the careful expenditure of the financial budget, which aligns with its tremendous set of goals. The initial investment of $500 000 is allocated to software development, marketing campaigns and other operational costs, including overhead expenses in the first 12 months of our first year of deployment.
| Investment Category | Cost Allocation ($) | Description |
| Software Development | $250,000 | – Coding and Programming |
| – Testing and quality assurance | ||
| – User interface design | ||
| A.I. Integration | $100,000 | – Implementation of A.I. algorithms |
| – Natural language processing (NLP) | ||
| – Chatbot development | ||
| Healthcare Professional | $50,000 | – Hiring healthcare consultants and advisors |
| – Clinical expertise for app validation and refinement | ||
| Data Integration | $50,000 | – Partnership with hospitals and clinics |
| – Integration with electronic health records (EHRs) | ||
| Marketing | $75,000 | – Advertising campaigns |
| – Digital Marketing | ||
| – Promotional materials | ||
| Operational Costs | $25,000 | – Administrative expenses |
| – Legal and regulatory compliance | ||
| – Insurance | ||
| Ongoing Maintenance | $50,000 | – Software updates and patches |
| – Technical support | ||
| Total | $500,000 | – Comprehensive investment covering all aspects of software development, integration, marketing, and operations |
Figure 2 cost distribution for investment
Besides an initial financial outlay of the hiring and rewarding of people with the necessary competencies, obtaining the required infrastructural technologies and implementing advertising campaigns to gain visibility, we also envision engaging in marketing to encourage user adoption (Hussain et al. 2015).
The revenue generation strategies will involve the creation of sustainable channels which attract potential customers by implementing subscription-based platforms that will focus on healthcare providers seeking access to ElevateCare’s suite of superior operating systems and capabilities. Furthermore, partnerships with insurance industry players provide a very promising arena for premium feature integration, exploiting ElevateCare’s ability to broaden access to healthcare services and enhance patient outcomes (Kissi et al. 2020). The combination of these revenue streams is what makes ElevateCare financially viable in the long run through the scalability and revenue-generating of the enterprise.
CSR Implications
Social responsibility is at the core of all ElevateCare ESR activities, and this is ensured through the alignment with the Triple Bottom Line framework. The basis of ElevateCare’s CSR duty lies in a triple-headed aspect, encompassing societal welfare, the environment and the economy. Moreover, the organization expands the possibilities of what healthcare can be through its consistent and endless efforts to improve patient outcomes and experiences, and this is one of the main reasons why the future of healthcare will be centred on equitable access to quality services.
Also, ElevateCare’s praiseworthy environmental stewardship is actually highlighted by its effective role in mitigating paper waste through the digitization of healthcare records, which, in turn, helps the healthcare sector to lower its ecological footprint. The economic output of this endeavour will promote the achievement of SDG 3 (Good Health and Well-being) and SDG 9 (Industry, Innovation, and Infrastructure). This is supported by its potency of impacting the accomplishment of the U.N. sustainable development goals (BradfordmCaffery. And Smith 2016. The social responsibility imperatives of ElevateCare, which embodies a full spectrum of commitment to human welfare, environment, and economy sustainable development, shows that it could a potential for fundamental change within the healthcare sector.
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