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Business Culture and Business Process

Organizations are changing quickly because of globalization, technology and cutting-edge production, morphing into new workflow processes and structures. Organizations are increasingly becoming diverse in sexual orientation, veteran status, ethnicity, race, age and gender. The business environment is becoming different from what people were taught about. As such, it is important to know the organization’s business culture since it determines its effectiveness. Knowing the business culture is necessary to establish a successful organization. The paper will explore the difference between business culture and business process and the social impacts of the two.

Culture plays a significant role in the business environment. Culture is all-inclusive and holistic. Culture comprises one’s education, table manners, hobbies, religion, family, workplace, or economy. Culture is how people interact with others, a set of rules for behavior and beliefs followed by societal members. Organizational members should integrate their actions and social aspects to develop values, norms, artefacts, and basic assumptions. Artifacts entail the cultural aspects that can be seen from a surface level. They can be observed directly though hard to understand, and entail architectures, language, symbols and technologies in an organization (Gu, D’Ambra & Stevens, 2017). Subsequently, the common norms and values are the company’s philosophies that enable individuals to differentiate between what is right and wrong. As such, shared norms and values play a significant role in influencing the actions of organizational members. A business’ organizational culture mirrors the values, work ethic and mentality of the company’s employees and owners. Businesses should ensure that while competing for bonuses and promotions, they should also aim to establish a family-friendly culture and one that promotes creativity.

Subsequently, business process plays a significant role in business success by facilitating the improvement and management of support and core organizational processes (Gu, D’Ambra & Stevens, 2017). the business process facilitates the achievement of corporate objectives and seamless connection with customers and suppliers. The business process comprises a conventional structure of cross-organizational and cross-functional value-adding activities and process elements. The organizational culture helps to determine job performance and job satisfaction hence critical in determining the success of the business process. A positive business culture produces indirect and direct advantages and is associated with organizational performance. Business leaders should utilize these associations to comprehend and understand the importance of business culture.

Negative business culture can damage the recruitment process, which can be observed in high turnover rates. When the business culture is not right, there are high-stress levels, under-reporting of immoral behavior and stifled creativity. On the other hand, a positive business environment encourages the creation and treatment of customers correctly. A positive business culture promotes cohesiveness and various levels of organizational structure and intentionally seeks to encourage high morale among the workers (Moormann et al., 2017). When such qualities are instilled in the business culture, an organization gains from effective and reliable performance and competitive advantage. This is because the company’s available resources align with the organisational goals.

Business culture focuses on how people interact with others, a set of rules for behavior and beliefs. On the other hand, a business process is the conventional structure of cross-organizational and cross-functional value-adding activities. Business managers should consider the effect of business culture in an organization to avoid problems associated with cultural tendencies. They should ensure they align the business process with the business culture to ensure organizational success.


Gu, H., D’Ambra, J., & Stevens, K. (2017). Organization culture and business process management success.

Moormann, J., Grau, C., Moormann, J., Grau, C., & Press, A. (2017). Impact of Organizational Culture on Business Process Performance: An Investigation in the Financial Services Industry.


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