Introduction
The Lakewood information technology company has every intention of taking part in the process of transforming the section of its business that is devoted to providing IT services into a product that can be sold in multiple buildings or a variety of geographic areas within the same site. The management’s key worry is deciding whether to grow this brand competence, which, if developed, would lead to the company’s third client division. If so, this decision is the management’s primary concern. Because of this expansion, the company will no longer have the option of referring the customers who come to them to a different company that is in the industry of providing repair services (Longhurst et al., 2020). In order to accommodate the enormous amount of parts, the corporation will need to adjust its ordering and stocking procedures.
Lakewood Finding Analysis
The case study we use in the company enables us to make sound judgments in the sector where we operate. In most cases, it is necessary for business settings, namely those in which project managers must convince corporate owners to back their ideas. The project manager is the individual who is responsible for analyzing and weighing the costs, risks, and advantages of their many options (Alvarenga et al.,2019). After reviewing the findings of the analysis, the owners of the company are obligated to provide their consent to the choice. The question “What will happen if we do this?” is the focus of the investigation. And responds with an emphasis on business (for example, business price, business risks, and business edges)
The clients have decided to go with Lakewood IT for their business case project since they provide a variety of services, one of which is the establishment of a new department dedicated to the provision of IT services. The department that is responsible for the provision of the service will be located in a distinct company or even numerous separate buildings distributed across the neighborhood. Within six months, the company’s management will consider assessing whether or not the company will be able to grow its performance and how the operation will be carried out. Procedure in the department is carried out.
Problem Statement
The Lakewood-based information technology company’s decision to develop a new service division may also have a sizeable effect on the management style that is utilized inside the overall organization. We will also go over an in-depth review of the potential short-term and long-term ramifications of building the new IT customer support team.
SWOT Analysis
The table for the SWOT analysis reveals that the Lakewood IT company will gain advantages in a variety of areas as a result of building a new IT service department (Chaliuk, 2021) The newest IT service department’s launch will usher in an era of fresh opportunities, ushering in with it a plethora of alternatives, benefits, and advantages over potential dangers and shortcomings.
| STRENGTHS | WEAKNESSES/LIMITATIONS |
| · It helps the firm to give a wide range of services that are associated with information technology. a rise in the amount of money made by the firm
· Improvements in the safety and soundness of the company’s finances · the capacity to provide clients with real-time support Boosts both the breadth and depth of knowledge as well as profitability · In order to gain a competitive advantage, companies can now offer a diverse range of services to their clientele |
· Due to a lack of experienced workers or instructors, the corporation’s newly founded department will be difficult to manage, presenting several operational challenges.
· An increase in the likelihood of several different problems · During the early stages of the new department’s implementation, there was only moderate expansion or growth. |
| OPPORTUNITIES | THREATS |
| · Possibilities that could help the organization improve its capabilities
· The potential for a rise in the profitability of the business · Improves the overall experience for the customer by providing live or online assistance · Opportunities for furthering one’s education and gaining experience |
· If there is intense rivalry from other businesses, it will be difficult for the company to continue providing the services for a very long period.
· Because the company cannot adopt the new information technology solution, they are rapidly losing consumers. |
A summary of the SWOT analysis
Potential demand Optimism of workers continuous drive for learning vision and awareness of workers about profitability, Al, automation, and financial scrutiny established company brand untouched external repute. It also provides a firm with good services, which are associated with improving technology. This helps the company to improve its performance.
The opportunity is that it offers large-scale services to Cater to many customers outside the vicinity state, becoming known as one – a stop shop for IT customers. It has become the pioneer of many new IT services to be discovered by research and innovations. It has created job opportunities whereby many have been employed; this has improved the business’s profitability.
The weakness is that this results in not meeting SLAs and complete knowledge. Every level must adapt to poor staffing and lack of executive support, indifference, discrimination, and the possible huge gap between leadership and workers. The threat possibility of many emerging rivals in the industry Poor marketing Union of workers should be a lack of support and persistent information leaks to other companies by resigned employees. Also, the lack of adopting new technology by the employees may affect the firm’s performance.
Recommended IT Service Solutions
The construction of an information technology service center is one of the important steps in the process that must be taken by Lakewood Company in order for the company to realize its full potential. This phase demands the utmost attention to detail and safety (Zhang & Yue,2020). Even if the primary objective of the company is to fix the information technology problems that a wide range of customers are facing, it is necessary to make certain that the totality of the project works without any snags after it has been made available to the public. If the IT service department will operate and carry out its responsibilities efficiently across all of Lakewood’s sites, it is necessary to have both SaaS and non-SaaS options at its disposal (Pan & Mitchell,2019). How critical features and functions of Saas and Non-Saas solutions must be handled during the installation process is different for each type of solution, based on the part that they play in ensuring the success of the solution.
Reference
Alvarenga, J. C., Branco, R. R., Guedes, A. L. A., Soares, C. A. P., & e Silva, W. D. S. (2019). The project manager’s core competencies to project success. International Journal of Managing Projects in Business. https://www.emerald.com/insight/content/doi/10.1108/IJMPB-12-2018-0274
Longhurst, G. J., Stone, D. M., Dulohery, K., Scully, D., Campbell, T., & Smith, C. F. (2020). Strength, weakness, opportunity, threat (SWOT) analysis of the adaptations to anatomical education in the United Kingdom and the Republic of Ireland in response to the Covid‐19 pandemic. Anatomical sciences education, 13(3), 301–311. https://anatomypubs.onlinelibrary.wiley.com/doi/abs/10.1002/ase.1967
Pan, W., & Mitchell, G. (2019). Software as a Service (SaaS) Quality Management and Service Level Agreement. The Future of Information Sciences. https://doi.org/10.17234/infuture.2015.26
Zhang, X., & Yue, W. T. (2020). Integration of on-premises and cloud-based software: the product bundling perspective. Forthcoming in Journal of the Association for Information Systems. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3569026
Сhaliuk, Y. (2021). SWOT-ANALYSIS OF EUROPEAN INTEGRATION BORDER COOPERATION OF UKRAINE. Eastern Europe: Economy, Business And Management, (1(28). https://doi.org/10.32782/easterneurope.28-1
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