Introduction
ABC Eyecare is among the leading organizations providing eye care in the United States. The company’s top priority is to provide excellent medical treatment. However, the company’s current administrative procedures are time-consuming and expensive. ABC Eyecare Company must adopt cutting-edge automation technologies to keep up with the fast-paced healthcare industry. This business plan discusses the need for and potential benefits of automating company-wide administrative tasks.
Situation analysis
ABC Eyecare Company has an issue because its standard administrative procedures are time-consuming and expensive. The company’s capacity to compete in the modern healthcare market must improve. The potential for cost savings, productivity gains, and boosted customer happiness is all down to the automation of routine administrative tasks (Madakam et al., 2019). In order to maintain competitiveness and give superior services to clients, it is necessary to address this issue.
People inside and outside the organization have conflicting views on whether or not administrative operations should be automated. While automation has the potential to reduce expenses by eliminating the need for human workers, there are also concerns that it will result in the loss of jobs (Calo & Citron, 2020). Employees need to know that automation can help the company save money and work more efficiently but that they will still be an integral part of the business.
The importance of automating routine administrative tasks is rising. The healthcare industry constantly evolves, and traditional methods are too time-consuming and expensive to maintain. Moreover, automation technologies like RPA and AI can be cost-effective and efficient in boosting productivity and client satisfaction (Thainimit et al., 2022). ABC Eyecare Company is positioned favorably to reap automation’s conceivable benefits. Because of its size, location, and resources, this company is well-suited to automate its administrative procedures. In addition, the organization’s dedication to delivering premium healthcare services makes it a natural fit for robotic process automation (Tuulonen et al., 2022). The business possesses the knowledge and experience necessary to effectively implement automation technologies and attain the desired results (Ribeiro et al., 2021).
Method
Implementing automated administrative operations calls for a methodical and deliberate strategy. The first step in automating a process is determining whether it can be automated. Repetitive, manual, and slow processes can be isolated through a process mapping exercise (Ribeiro et al., 2021). After such tasks have been recognized, their potential for automation can be evaluated. Automating the procedure is a viable option that should be investigated (Thainimit et al., 2022). After determining which tasks may be automated, the following stage is to decide on an appropriate automation system. Robotic process automation (RPA) and machine learning are examples of accessible technologies (Madakam et al., 2019). Every available technology has benefits and drawbacks; choosing the one that is right for your business is essential.
https://legodesk.com/blog/automation/administrative-tasks-with-legodes
After the technology has been chosen, the following phase is to create a detailed strategy for putting it into action. This plan should include the project’s intended outcomes, a timeframe for implementation, and a list of the resources needed to bring about the automation. The plan should spell out any potential dangers brought on by automation and measures to counteract them (Ivani et al., 2019). Creating a training program for those displaced by automation is the next stage. The training should address the tools being used, the procedures being automated, and any alterations to the current workflow. The training should also include troubleshooting and other aspects of using automation technologies. The training program should also cover the advantages of the new technology and methods for adjusting to the adjustments (Ribeiro et al., 2021). Last but not least, the automation’s efficacy should be checked throughout the testing phase of the deployment plan. During this testing stage, it is important to check that all of the system’s processes are functioning as planned and that the overall system performance is in line with expectations. It is also important to test the system for any security flaws or threats (Thainimit et al., 2022).
Timeline
| Activity | Timeframe |
| finding activities that could be automated | 1-2 weeks |
| Determining whether or not automation is technically and economically viable | One week |
| Deciding on an Appropriate Automation Method | Two weeks |
| Creating an all-encompassing strategy for putting it into action | Three weeks |
| Creating a curriculum for training affected workers | Four weeks |
| Installing the automated systems | Four weeks |
| Performing a test of the system | Three weeks |
| System monitoring and adjustments | ongoing |
Budget
Costs for implementing the automation technology and for training and other associated activities will be factored into the project budget. Hardware and software purchases and any third-party services that may be needed should all figure into the total cost of implementing the automation system. The budget will also account for ongoing expenses like maintenance and upgrades and the initial outlay for creating and testing the system. Training and similar expenses will also be factored into the overall plan. This total should include money spent on everything from creating training materials to paying employees to take part in those materials.
Success and Benefits
The project’s success will be measured by measuring the performance of the automated administrative operations. This will entail measuring the correctness and speed of the activities and assessing the pleasure of the consumers and workers. It is important to assess the project’s financial viability and its potential to improve operational efficiency and increase customer satisfaction. The potential benefits of the automation of administrative processes include cost savings, improved efficiency, and increased customer satisfaction. Saving money is as simple as reducing the number of manual tasks and time spent on each. Increased efficiency can be accomplished by minimizing the number of errors and enhancing the precision of the operations. Providing quicker and more accurate services to customers is one last way to boost satisfaction.
https://futureofsourcing.com/the-business-benefits-of-process-automation
Next steps
Once the necessary resources are in place, the next step is to create a comprehensive rollout strategy. This plan should define the project’s expected results, a timeframe for reaching those outcomes, and the assets needed to implement the automation. All hazards related to automation must be detailed in the plan and how they will be handled. After an automation strategy has been developed, the next step is to create a training strategy for the affected workforce. The training should cover the tools being used, the automated procedures, and any changes to the current workflow (Calo & Citron, 2020). Troubleshooting and other aspects of using automation technologies should also be included in the training. The training program should also stress the advantages of the new technology and techniques for responding to the adjustments (Ribeiro et al., 2021). The automation technology can be implemented after a training plan has been established. The automated procedures should be created and tested, and the necessary gear and software must also be installed. Finally, the project must be evaluated to determine the automation’s effectiveness.
Conclusion
Finally, by automating its administrative processes, ABC Eyecare Company stands to gain in terms of efficiency, productivity, and clientele. This proposal has outlined the need for automated administrative processes, the potential benefits of automation, and the steps necessary for successful implementation. ABC Eyecare Company is well-positioned to take advantage of the potential benefits of automation and implement automated administrative processes successfully.
References
Calo, R., & Citron, D. K. (2020). The automated administrative state: a crisis of legitimacy. Emory LJ, 70, 797.
Ivančić, L., Suša Vugec, D., & Bosilj Vukšić, V. (2019). Robotic process automation: a systematic literature review. In Business Process Management: Blockchain and Central and Eastern Europe Forum: BPM 2019 Blockchain and CEE Forum, Vienna, Austria, September 1–6, 2019, Proceedings 17 (pp. 280-295). Springer International Publishing.
Madakam, S., Holmukhe, R. M., & Jaiswal, D. K. (2019). The future digital workforce: robotic process automation (RPA). JISTEM-Journal of Information Systems and Technology Management, 16.
Ribeiro, J., Lima, R., Eckhardt, T., & Paiva, S. (2021). Robotic process automation and artificial intelligence in industry 4.0–a literature review. Procedia Computer Science, 181, 51-58.
Thainimit, S., Chaipayom, P., Sa-arnwong, N., Gansawat, D., Petchyim, S., & Pongrujikorn, S. (2022). Robotic process automation support in telemedicine: Glaucoma screening usage case. Informatics in Medicine Unlocked, p. 31, 101001.
Tuulonen, A., Kataja, M., Aaltonen, V., Kinnunen, K., Moilanen, J., Saarela, V., … & Uusitalo‐ Jarvinen, H. (2022). A comprehensive model for measuring real‐life cost‐effectiveness in eyecare: automation in care and evaluation of system (aces‐rwm™). Acta Ophthalmologica, 100(3), e833-e840.
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