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Healthcare Case Study

Executive Summary

Mater health hospital is dedicated to providing quality and safer healthcare services to all patients in conjunction with its principles and mission. All seven Mater hospitals are guided by care, quality, dignity and commitment to their patients. The organization has a clinical governance framework that guides and monitors all their activities to ensure they are effectively carried out. Patients experience is their top priority, and they allow feedback to measure their consumers’ fulfilment. Mater health quality of care is also measured with the national standard for safety and quality governance, with hygiene being top-notch. The organization ensures patients’ safety by using data and evidence to provide quality treatment. Mater Health is dedicated to improving their performances by involving all stakeholders in decision-making, allowing feedback and protecting their rights.


The healthcare system in Australia is well established and benefits its residents. There are rules and policies put in place to control the system and improve the quality of healthcare amenities in Australia. The Australian Safety and Quality Framework for Healthcare was developed to advance healthcare security and Quality (Safety, 2010). It outlines the healthcare’s mission, goals, values and vision. Additionally, it outlines the growth, implementation approaches, and resourcefulness at the local, regional and national levels (ASCQHC, 2019). This report will evaluate the case study of Mater according to consumer patient-centred, driven by information and organized for safety principles of ACSQHC. It will also provide recommendations on areas to improve on Mater Healthcare organization.


Consumer patient-centred 

Consumer patient centred involves allowing patients to be the midpoint of healthcare. This is done by including them in decision-making, considering their values and partialities and ensuring their rights are promoted (Gusmano et al., 2019). It also includes giving them information about their medical conditions and care that is factual and easy to understand.

Mater Health Hospital allows for Patient Engagement. The organization’s structure allows patients to actively participate in decision-making processes while providing them with care. This is because; the Mater health structure is put in place to value patients. The patients’ preferences are considered, respected and included in their healthcare procedures (Dingle et al., 2022). In addition, Mater allows for patient and family support. The hospital acknowledges the value of assisting their families and caregivers in addition to the patient. They do this by providing them with emotional support, resources and counselling amenities to assist both the families and patients cope and go through that difficult phase.

Second, the organization has respect for the formality and autonomy of every patient. The organization’s leadership ensures the security and privacy of patients are protected. The Executive Officer ensures that information remains confidential and the hospital does not start any treatment without their consent. In terms of leadership, Mater has Board members and an executive officer whose mission is to provide compassionate healthcare. All patients can make decisions and choose the care that upholds their values and beliefs. The organization is also open to communication and information sharing. Before and after healthcare services, healthcare professionals in Mater Health ensures that the patients are provided with information concerning their condition, diagnosis and treatment that will be administered.

Third, the Mater Health organization’s structure has a platform for feedback and complaint management. The hospital values its patients’ opinions and transparency. They have a platform that allows patients to give their responses about their experience in the hospital. They are also allowed to comment on the things they think the hospital need to improve on. In return, they use this feedback to identify and improve their healthcare and services that benefit the hospital and patients. Lastly, Mater Health has eminence enhancement initiatives. They are dedicated to enhancing the quality of healthcare. They value the patient’s and families’ decisions, preferences and feedback.

Mater health hospital leaders have collaborated with the government to provide healthcare services. The hospital has worked with Queensland to reduce the pressure of the surgery waitlist. This teamwork reduces the risks of patients dying due to longer wait lists. In addition, healthcare professionals in Mater Health are working with families and patients to develop an improved care system.

Driven by information

Driven by information is the process of making informed decisions in healthcare. It involves utilizing evidence and data to monitor and improve healthcare performances. Driven by information encourages the utilization of up-to-date, precise, and dependable information. In addition, the Australian safety and quality framework for healthcare highlights the need to properly gather, evaluate and utilize information and statistics to guide decision-making and track outcomes. Data-driven information allows healthcare practitioners to be able to transparently explain the patients’ outcomes with ease.

Mater health hospital is driven by informed governance. The organization’s structure has an established system and policies that manage data collection, access and security. The hospital has leaders such as an Executive team, Chief Executive Officer, Board members and clinical staff who collectively decide how to run the organization. The structure and leadership allow healthcare professionals to give safer and quality care that is driven by information. They make clinic decisions that are evidence-based and monitor performances using the information.

The healthcare organization is patient-centred and works as a team to utilize its feedback (Luxford & Donella, 2020). Mater values the patients’ opinions that are driven by information. They enable patients to have access to the hospital’s health information and communicate with them. The hospital utilizes this information to engage and enhance their patient’s care. The structure of the hospital includes engaging patients in decision-making processes. Patients are allowed to provide information regarding what they believe can enhance the organization’s effectiveness. In addition, The Board members of Mater health hospital collaborate with research and education facilities such as South Brisbane. This ensures that their services are driven by information that has been tested, and their efficiency is proven.

Mater health hospital monitors and evaluates its systems according to evidence-based information. The hospital works as a team to ensure that all staff are up-to-date with the current healthcare data and information. For example, Mater Health has been able to stay updated by actively carrying out case studies on regenerative medicine, including cancer. They utilize the data and information collected to monitor and evaluate the effectiveness of healthcare structures and institutions. In addition, the hospital uses it to guide resource allocation, evaluate the success of treatments and initiatives, and advance attempts to enhance care quality.

Organized for safety

Safety is the top priority of healthcare organizations. Organized for safety begins with governance and leadership in a healthcare facility. It is an approach that ensures the safety of clients in healthcare organizations. It is the process of developing a structure, culture and procedures that safety is prioritized and encouraged at all organizational levels (ASSQHC, 2019).

Mater Health has initiatives put in place to uphold and improve safer healthcare service to its patients. The structure and culture of Mater Health are put in place to ensure the effectiveness of the organization. First, there is rigorous testing of guidelines and procedures in the hospital’s structure. This ensures the protocols are safe and efficient and follow the recommended procedures for enhanced patient outcomes. Additionally, rigorous testing ensures that Mater is consistent and complies with healthcare standardization. It ensures that Mater tracks and reports any inappropriate actions that take place in the hospital. The organization derives data and information from various systems and analyzes them to ensure they provide quality healthcare services. The outcomes from the data are then used to determine areas that need improvement and innovation.

Second, the hospital has operational risk and incidents management strategies. Risk management ensures patients’ and staff’s safety and well-being. This aids in creating a culture of safety in the hospital. It also helps Mater Health to enumerate possible threats and dangers in the hospital setting. In addition, risk management helps to reduce the rate of patient harm and medical errors, which leads to continuous improvements in the hospital. Third, Mater has a platform for patient feedback and complaint management. The platform enables patients to share their experiences and opinions. With feedback, Mater can gain insight and pinpoint areas that need improvement. Additionally, it leads to transparency and accountability by allowing patients to voice their opinions openly. Analyzing feedback and complaint management platform leads to unremitting learning and identifying areas that need enhancement.

Mater has a Chief Executive Officer who oversees the management and operations of the hospital to ensure its safety. In terms of leadership, the executive committee in Mater Health is accountable for the hospital’s risk management. They are obligated to issue a report every month on the effectiveness of the risk management strategy in place. Risk management allows the hospital to mitigate risks and reduce the percentage of risks that the hospital will experience (Getele et al., 2019). In addition, finances are essential for organizational safety. The risk and incident management has a significant impact on hospital finances. It is expensive to adapt and implement risk management tools and technology in a big organization like Mater health hospital.


Mater health hospital areas that could be improved include their facilities, information management, technology and collaboration.

  • Mater Health Hospital should adapt and implement technologies such as Artificial intelligence and Telemedicine. This is to increase productivity, improve communication and reduce burnout. Artificial intelligence will assist the hospital in collecting large amounts of data and information and analyzing them faster and more efficiently. It also helps in diagnosis and recommending the appropriate treatment. Additionally, Telemedicine will enable Mater to offer healthcare services remotely. This will allow them to reach and provide quality care to more patients who cannot attend physical appointments (Haleem et al., 2021).
  • Mater health hospitals should improve their amenities and facilities. They need to strengthen and adjust the patients’ security and privacy protocols. To avoid breach of privacy, they need to install Cyber security. The hospital should also encourage a culture that reports any incident that occurs that needs enhancement.
  • The hospital should improve its Electronic health record system to ensure that all the patient information’s secure, accurate and accessible. It eases the work of staff and increases the work done.
  • Mater should improve on Staff development and engagement. The organization should carry out training sessions to enable healthcare practitioners to be up–to–date on what is required of them. This promotes their continued development in the medical industry. They should encourage staff to give their suggestions and feedback openly. In addition, the manager should ensure that employees are motivated. Motivation can be monetary or non-monetary. As a result, it encourages employees to be productive, satisfied and do their best at work (Dachner et al., 2021).
  • The organization should collaborate with the community and healthcare providers and foster partnerships with other support services. They can organize regular meetings with other practitioners to share knowledge, identify risk factors in the health industry, and develop strategies to provide quality healthcare.


Healthcare is diverse and constantly evolving. Healthcare professionals, stakeholders and healthcare organizations use the Australian Safety and Quality Framework for Healthcare as a guide to achieving quality and safer healthcare amenities in Australia. The passion and commitment drive Mater health hospital to provide the best healthcare services in Australia. The organization is operated according to consumer patient-centred, driven by information and organized for safety principles. Mater health structure is patient-centred. Families’ and patients feedback is valued. In addition, there is solid teamwork between Mater health leaders and patients. Identifying areas that need enhancement using driven information allows healthcare organizations to offer quality and safe care services.


Australian Commission on Safety and Quality in Health Care, 2019. The State of patient safety and Quality in Australian Hospitals 2019.

Australian Commission on Safety and Quality in Health Care (ACSQHC), 2019. Person-centred care: ACSQHC.

Dachner, A.M., Ellingson, J.E., Noe, R.A. and Saxton, B.M., 2021. The future of employee development. Human Resource Management Review31(2), p.100732.

Dingle, G., Palmer, K. and Carolyn, L.C.Y., 2022. Mater Young Adults Health Centre arts in the health project report.

Getele, G.K., Li, T. and Arrive, J.T., 2019. Risk management in the service supply chain: Evidence from the Healthcare Sector. IEEE Engineering Management Review47(4), pp.143-152.

Gusmano, M.K., Maschke, K.J. and Solomon, M.Z., 2019. Patient-centred care, yes; patients as consumers, no. Health Affairs38(3), pp.368-373.

Haleem, A., Javaid, M., Singh, R.P. and Suman, R., 2021. Telemedicine for healthcare: Capabilities, features, barriers, and applications. Sensors International2, p.100117.

Luxford, K. and Donella, P., 2020. Patient-centred care: Improving quality and safety by focusing care on patients and consumers. Australian Commission on Safety and Quality in Health Care (ACSQHC), 2010.

Morse, C., Fey, M., Kardong-Edgren, S., Mullen, A., Barlow, M. and Barwick, S., 2019. The changing landscape of simulation-based education. AJN The American Journal of Nursing119(8), pp.42-48.

Safety, A., 2010. Quality Framework for Health Care. Putting the framework into action: Getting started. Australian Commission on Safety and Quality in Healthcare. https://www. safety and quality. Gov. au/wp-content/uploads/2011/01/ASQFHC-Guide-Healthcare-team. Pdf (accessed 16 Jan 2019).


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